Operation Manager

Job Req Number:  87256
Time Type: Full Time

Role Summary:

As a Road Operations Manager in the logistics industry, your primary responsibility is to oversee and manage the smooth and efficient transportation operations on the road. You will be responsible for coordinating and optimizing the movement of goods, vehicles, and drivers to ensure timely delivery while maintaining high-quality service levels.  

Responsibilities:

• Transportation Planning: Plan and schedule transportation routes and activities to optimize delivery efficiency while considering factors such as delivery windows, load capacities, and customer requirements. Collaborate with other departments, such as customer service and warehouse, to ensure effective coordination of transportation activities.
• Fleet Management: Manage and maintain the company's fleet of vehicles, including trucks, vans, or other modes of transportation. Monitor vehicle availability, utilization, and performance. Coordinate with maintenance teams for regular servicing, repairs, and inspections to ensure optimal fleet functionality.
• Driver Coordination: Coordinate driver schedules and assignments, ensuring adequate staffing levels to meet transportation demands. Communicate with drivers to provide necessary instructions, updates, and support. Monitor driver performance, adherence to schedules, and compliance with safety regulations and company policies.
• Load Management: Coordinate the loading and unloading of goods onto vehicles, ensuring proper securing and documentation of shipments. Optimize load planning to maximize vehicle capacity utilization and minimize transportation costs. Ensure compliance with weight restrictions and safety regulations.
• Delivery Tracking and Communication: Monitor and track deliveries in real-time using transportation management systems or tracking software. Communicate with drivers, customers, and other stakeholders to provide delivery updates, address concerns, and resolve any issues that may arise during transportation.
• Compliance and Safety: Ensure compliance with transportation regulations, including driver hours-of-service regulations, weight restrictions, and vehicle maintenance requirements. Promote and enforce safety protocols and best practices to minimize accidents and maintain a safe working environment.
• Performance Analysis and Improvement: Monitor key performance indicators (KPIs) related to transportation operations, such as on-time delivery, driver productivity, and fuel consumption. Analyze data, identify areas for improvement, and implement strategies to enhance efficiency, reduce costs, and improve customer satisfaction.
• Vendor and Partner Management: Collaborate with carriers, third-party logistics providers, and other transportation partners to ensure seamless execution of transportation services. Coordinate activities, negotiate contracts, monitor performance, and maintain positive relationships to support operational objectives.  

Educational Qualifications & Certifications:

• Bachelor's degree in logistics, supply chain management, or a related field (preferred)

Competencies

• Proven experience in transportation operations management within the logistics industry
• Strong knowledge of transportation regulations, compliance requirements, and industry best practices
• Proficiency in using transportation management systems, route optimization software, and tracking tools
• Excellent organizational and problem-solving skills, with the ability to prioritize tasks and adapt to changing priorities
• Strong communication and interpersonal skills to collaborate with drivers, customers, and internal teams
• Familiarity with safety protocols and ability to enforce compliance with safety regulations
• Analytical mindset with the ability to analyze data, generate reports, and derive actionable insights
• Ability to work under pressure, meet deadlines, and manage multiple projects simultaneously
• Detail-oriented, with a focus on accuracy and attention to operational details.

DSV – Global Transport and Logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

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