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Job Description

The Operation Manager will be responsible for overseeing the daily operations of the company in Riyadh, Saudi Arabia. They will be in charge of managing and coordinating various departments to ensure smooth and efficient business operations. The ideal candidate should have a minimum of 5 years of experience in operations management, preferably in customer service, and possess excellent leadership and organizational skills.

Responsibilities:

  1. Develop and implement operational strategies to achieve company goals and objectives.
  2. Manage and supervise the work of department heads to ensure effective coordination and collaboration.
  3. Monitor and analyze operational performance indicators to identify areas of improvement and implement corrective actions.
  4. Ensure compliance with company policies, procedures, and regulations.
  5. Manage and allocate resources effectively to optimize productivity and efficiency.

Preferred Candidate:

  1. Minimum 5 years of experience in operations management, preferably in customer service.
  2. Strong leadership and organizational skills.
  3. Excellent problem-solving and decision-making abilities.
  4. Good knowledge of industry trends and best practices.
  5. Ability to work under pressure and meet tight deadlines.

Job Details

Job Location
Riyadh Saudi Arabia
Company Industry
Telecommunications
Company Type
Employer (Private Sector)
Job Role
Management
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1

Preferred Candidate

Years of Experience
Min: 5
Residence Location
Saudi Arabia
Nationality
Saudi Arabia

Pioneers Outsourcing is a fast-growing provider of outsourcing, in sourcing and co sourcing contact-center services. is one of the experienced players in the business-process-outsourcing-solution market. We maximize the ecosystem that supports your customers/End users while improving every interaction within the customer life-cycle. We leverage market drivers, customer expectations, analytic and insights to differentiate you in your market place. We utilize our transformation methodology, domain expertise, technology, process optimization and analytic expertise to improve business outcomes. Flexibility & AgilityWe customize our solutions for our partners, structurally and commercially based on their needs. Pioneers is more than just a conventional contact service provider. We add value to our Clients by consulting them on market trends, new services and recommendations to improve their overall business directions We provide multi Lingual service in Arabic, English,Urdu,French, Spanish, Italian, and German, our services are also offered in many other languages upon client request. Our client list includes local and international organizations from various industries and disciplines; Government,Telecommunications, FMCG, Banking, Pharmaceuticals, Manufacturing, Advertising, and Real Estate Customer oriented, we have the flexibility to tailor our services to satisfy specific clients' needs and requirements

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