Operation & Maintenance Engineer

Align with Business Goals
Familiarize with the company's mission, vision, and strategic objectives.
Work closely with other departments.
Clearly articulate technical concepts to non-technical stakeholders.
Forecast future network needs and plan for capacity expansion
Receive, log, and prioritize incoming support requests.
Troubleshoot and resolve technical issues, including hardware, software, and network problems.
Escalate complex issues to higher-level support teams as necessary.
Provide technical support to end-users via phone, email, or remote access.
Assist users with software installation, configuration, and usage.
Answer user questions and provide clear and concise explanations.
Create and maintain a knowledge base of solutions to common problems.
Update and improve the knowledge base regularly.
Share knowledge with the support team to improve efficiency.
Monitor system performance and identify potential issues.
Respond to system alerts and take corrective action.
Perform routine system maintenance tasks.
Strong technical skills, including knowledge of operating systems, hardware, and software.
Excellent problem-solving and troubleshooting skills.
Strong communication and interpersonal skills.
Patience and empathy when dealing with users.
Relevant certifications (MS, Network+, Security+) are preferred.
Network support often requires 24/7 coverage, so shift work may be necessary.
On-Call Responsibilities