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Onboarding & Experience Associate - Keeta Campus Hire

30+ days ago 2024/12/17
Full Time Employee
500 Employees or more · Internet & E-commerce

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Job Description

Job Responsibilities:

  • Customer Experience and Risk Management: Support the optimization of customer experience and risk management throughout the merchant transaction process on Keeta Takeaway.
  • Customer Satisfaction Improvement: Work with frontline operations to understand business needs, help refine customer service processes, and reduce operational risks and customer complaints.
  • Service Improvement Initiatives: Assist in managing initiatives aimed at enhancing the customer service process, identifying key challenges, and implementing solutions to increase efficiency.
  • Complaint Resolution and Analysis: Participate in analyzing customer complaints, identifying critical issues, and improving processes to help the business team strengthen service capabilities.


Skills

Requirements:

  • Strong problem-solving skills with a logical and analytical mindset, interested in using research and data to drive improvements.
  • Good communication and collaboration skills, able to support cross-functional projects from planning to completion.
  • Proactive, results-driven attitude with a desire to learn and grow.
  • Interest in customer satisfaction strategies and gaining experience in service operations and continuous improvement.
  • Internship experience or familiarity with the food delivery or location-based service industries is a plus.


Position Highlights:

  • Opportunity to gain hands-on experience with a growing company and contribute to meaningful customer service enhancements.


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Keeta
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Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. We focus on food and consumer product delivery services in international markets with the mission: "We help people eat better, live better". Established in March 2010, Meituan has helped transform the supply and demand of service and product retail across the digital landscape. As Meituan and KeeTa continue to increase R&D investment and develop new technologies, we uphold a customer-centric approach, working with our partners to provide quality services to customers.

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