Preparing and delivering public messages across a range of information platforms, including social media, public relations and marketing campaigns.
Managing media and stakeholder issues in the event of a crisis.
Prepare the organization's staff to respond to media enquiries and manage social media.
Create and maintain positive relationships with the media, influencers and customers.
Holding press conferences and helping to persuade journalists and influencers to write articles and share messages about their organization and its products and services.
Listening to the criticisms and concerns of customers and stakeholders and finding ways to address them effectively.
Escalating complex issues, complaints and concerns to the relevant departments within the organization.
Analyzing the public opinion about NWC and suggesting tactics to address key concerns
Liase with the strategy department to track NWC progress and define key milestones to be addressed on the media
