Job Description
Description
Grade: GG11
Location: Riyadh
Advert closing: 11/11/2024
Responsibilities :
People Management:
• Participate in the identification and recruitment of key talent
• Manage, guide and assist direct reports to perform their functional operations in accordance with the policies and procedures
• Set performance objectives, provide necessary support, evaluate / appraise the team and regular feedback on performance
• Promote a high-performance working environment and ISE's values.
Technical:
• Manage installation, maintenance, troubleshooting and administration of existing or future network infrastructures.
• Interface with vendors to ensure appropriate communication and issue resolutions.
• Manage routine health checks and preventive measures on assigned systems.
• Monitor the network and report network failures or degradations to more senior team members and the direct manager.
• Run proof of concept deployment and troubleshoot issues to identify and address root causes.
• Maintain ISE network operations and security standards.
• Maintain technical expertise in all areas of network components in operation.
Administrative:
• Actively collaborate with other groups in IT Operations to support projects and day-to-day operations.
• Proactively and effectively communicate status, plan-of-action and resolution of reported issues.
• Consistently provide internal and external customers and technology partners with quality support experience.
• Effectively manage case escalations while maintaining customer communications.
• Provide assistance and guidance to junior team members.
Documentation:
• Maintain ISE’s operational documentation up to date
• Generating technical documentation and guide manuals
Job Requirements:
· A minimum of 10– 15 years experience in IT Services, or IT Solutions is a must with at least 2 years in a managerial role
· Proven ability to design, and manage the implementation of networks.
· Fluent in English
· Bachelor’s degree in Computer Science or Computer Engineering from a recognized university.
CCNP Certified.
BAE Systems
BAE Systems has a heritage of commitment to the Kingdom of Saudi Arabia. For 50 years, we have provided the platforms and services that support the Saudi armed forces to defend the interests of the Kingdom. In support of the Saudi Arabia National Objectives, we’ve invested heavily in the development of Saudi people, technology, infrastructure and local companies in the defence supply chain. Our investments have helped to
develop the Saudi defence industry as well as developing a skilled and highly productive workforce.
(BAE Systems KSA is committed to the full inclusion of qualified people with disabilities. As part of this commitment, BAE Systems KSA will ensure that persons with disabilities are provided with reasonable accommodation during the job application or interview process, and or to perform essential job functions).
Note: All appointments in Saudi Arabia are subject to receipt of all necessary Government and/or Customer approvals. If you are Ex-military, you MUST submit your end of service certificate with your application. We aim to complete the assessment and selection process within 3 weeks from closing date.
