Microsoft CRM Administrator

We enable financial institutions to become digital leaders.

As a professional team of global scale, we work with best clients for great and exciting projects, in an environment where we learn amazing things every day. Each code, each voice, each contribution, each challenge, each success is celebrated here.

We welcome candidates who share our values, have the skills and are passionate to enjoy our journey to build the digital future of finance, together.

The CRM Administrator will be responsible for the administration, configuration, maintenance, and support of our Dynamics 365 Customer Engagement (CE) platform. Plays a critical role in ensuring the optimal performance, scalability, and usability of the CRM system to meet the needs of the organization.

Duties & Responsibilities:

• Oversee the implementation and maintenance of the new CRM system.
• Administer, configure, and maintain Dynamics 365 CE to support business processes and workflows.
• Troubleshoot and resolve technical issues, system errors, and data discrepancies in a timely manner.
• Develop and Run system jobs on a regular basis to manage data usage.
• Oversee daily, weekly and monthly business data input, verification, and quality enhancement.
• Annually review workflows and use cases with business teams, procedures, support/training, UIs, and integrations.
• Monitor system performance, identify areas for optimization, and implement solutions to enhance system efficiency and scalability.
• Stay current with new features, updates, and best practices in Dynamics 365 CE and recommend enhancement or upgrades as needed.
• Understand company’s policies, products, data and information to ensure Dynamics 365 CRM is optimally configured.
• Develop and maintain a comprehensive understanding of Dynamics 365 Administrator tasks including creating profiles, security roles, users, page layouts, Exchange integration, email alerts and communications, data management, approval processes, workflows, reports, dashboards and activities.
• Complete bulk imports and exports of data Batch reassignment of accounts and opportunities based on organizational changes.
• Raise tickets to Microsoft and other suppliers on behalf of the firm.
• Assist with user documentation and troubleshooting of technical issues with the platform.

Skills & Competencies:

• Strong understanding of CRM concepts, business processes, and best practices.
• Experience with D365 Dataverse, Power Platform, PowerApps (model driven and canvas), automating business processes with D365 CE Workflows and Power Automate.
• Ability to trigger and execute SSIS packages.
• Solution deployments, Release and patch management.
• Strong data quality and management skills, to ensure data integrity, carrying out data cleaning, improvements and de-duplication and understand, report and seek to rectify data quality issues.
• Experience serving in a primary support role for a Microsoft Dynamics environment to include system backup, maintenance, patch updates, error logs, and release management.
• Good working knowledge of SQL server and ability to query in SQL.
• Strong interpersonal skills and ability to be able to work comfortably with both technical and non-technical stakeholders
• Excellent analytical, problem-solving, and communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Ability to juggle multiple projects simultaneously and manage time efficiently.
• Active Directory and Group Policy management knowledge to direct customer in case of need.
• Basic IIS knowledge.

Nice-to-Have Skills:

• Experience with Application Insights - Azure Monitor
• Experience with Azure Active Directories

Experience & Qualifications:

• 3+ years of relevant working experience.
• Bachelors or master's degree in computer science.
• Banking experience will be add on.
• Microsoft Dynamics 365 certifications (e.g., PL 200, MB-901) are a plus.

What we are offering?

• Remote Freedom, Your Way: At VeriPark we believe in the power of talent, no matter where it resides. Design your ideal workspace and achieve the perfect work-life balance.
• Performance-Linked Bonus: Your hard work doesn't go unnoticed! Enjoy a performance-linked bonus as a testament to your dedication!
• Rewards Beyond the Job: Enjoy a comprehensive benefits package, including Remote Work Support, Health Insurance, Care Program, and Online Psychological Support. We care you!
• Birthday Leave, Because You Matter: We value your special moments! Take the day off on your birthday and treat yourself.
• Global Impact, Cutting-Edge Tech: Immerse yourself in global projects with top-tier clients and stay ahead with cutting-edge technologies. Your skills will shape the future of our industry.
• Unleash Your Potential: Develop yourself with VeriPark Academy opportunities; webinars, and in-house training sessions.
• Diverse, Vibrant Community: Be part of a dynamic environment that values diversity and inclusivity.
• Together Culture: Even in a remote world, we cultivate connections through engaging face-to-face gatherings as well as online fun events. Special information sharing environment where you can update & align yourself.

 About VeriPark:

We are a global technology company with more than two decades of expertise in the Financial Services industry. Our mission is to enable financial institutions to become digital leaders by delivering world class customer journeys in digital and assisted channels. We develop omni-channel delivery, customer engagement (CRM), branch automation and loan origination solutions based on Microsoft technology (Azure, Dynamics 365, Power Platform) for banks and insurance companies worldwide.

With offices in 15 countries from Canada over Europe and the Middle East to Kuala Lumpur, our 900+ colleagues are serving customers in more than 30 countries worldwide.