Manager Training & Development - Bayut Academy

Bayut is the number one property portal in the Kingdom, connecting millions of users across the country. We are committed to delivering the best online search experience. As part of Dubizzle Group, Bayut is alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.

As a Training & Development Manager, you will be responsible for developing key relationships which promote professional development amongst our clients. You will work closely with our agents ensuring they are developing their skills such as Time Management, Communication and Customer Service. You will also act as our Brand Ambassador and represent Bayut at events for our product launches and client functions.

In this position, you will :

• Identify and assess current and future training needs to develop soft skills for our client’s agents and staff;

• Design and deliver suitable training and development initiatives which will build and retain loyalty with our clients;
• Develop and deploy a team for field training;
• Contribute to internal training needs analysis and deployment of training for the professional development of employees by working closely with different stakeholders across all the departments in Bayut;
• Provide coaching and training sessions for basic professional enhancement of middle management staff and frontline staff across the company (internal);
• Utilise best practices and education principles in creating and deploying training sessions;
• Evaluate the effectiveness of training courses through effective training and trainer evaluation programs and build reports for management;
• Curate and develop training content for external and internal clients;
• Lead, motivate, and manage a team to achieve organisational goals and objectives;
• Develop and implement strategies to improve team performance and productivity..