Position - Manager - T1 Container Terminal
Division/Section - Port & Sea Mobility
COMPANY OVERVIEW
NEOM is an accelerator of human progress and a vision of what a new future might look like. A region in northwest Saudi Arabia on the Red Sea, NEOM is being built from the ground up to include hyperconnected, cognitive cities, ports, next-generation infrastructure and industries, enterprise zones, research centers, sports and entertainment venues and tourist destinations.
As a destination, it will be a home for people who dream big and want to be part of building a new model for exceptional livability, creating thriving businesses and reinventing environmental conservation.
As a workplace, it is a place for people who share our core values of care, curiosity, diversity, passion, respect, and becoming a catalyst for change.
Are you ready to help NEOM find solutions to the world’s most pressing challenges? Are you prepared to create a lasting legacy that benefits generations to come? Then we want to hear from you!
Role Overview
The T1 Terminal Manager provides operational leadership and accountability for all T1 container terminal cargo movements. The scope includes all phases of operational activation including the integration of people and operational processes for the development of an effective, safe, and efficient container terminal of 2M TEU throughput capacity.
KEY ACCOUNTABILITIES & ACTIVITIES
- Collaboration with Projects, Engineering, IT and Automation teams to design operational processes including control room, systems and people interfaces to facilitate cargo flows effectively
- Collaboration and operational resourcing alongside related functions for the testing and integration of automated systems and technologies
- Develop and ensure the control room design including layout and equipment meet operational requirements and safety standards.
- Develop operational policies and procedures to deliver effective performance in the Control Room
- Engage and allocate resources for all equipment and integrated testing
- Identify and resolve design and functionality issues alongside Projects team to deliver timelines
- Develop and implement operational contingency plans and redundancy measures
- Develop risk register and mitigation points
- Design training programs for operational staff on all interface points
- Develop certification requirements for staff
- Conduct training programs and assessments through Trainers
- Create operational business process manuals and documentation for control room procedures
- Develop of resources to meet operational demand
- Work closely with project managers, engineers, and vendors to ensure timely completion of control room and identification of risks
- Provide regular updates on progress, challenges, and solutions to stakeholders and senior management.
- Develop effective communication protocols and escalation points between control room capabilities and overall terminal operations.
- Oversee daily operations ensuring seamless coordination of terminal activities.
- Monitor system performance, troubleshoot issues, and initiate corrective actions for sustainable resolution
- Ensure compliance with safety, security, and environmental regulations and policies
- Optimize the use of automation technologies to enhance terminal productivity and efficiency.
- Develop and implement key performance indicators (KPIs) to track operational performance.
- Develop and drive continuous improvement projects to drive performance
- Lead, motivate, and supervise control room staff, including shift supervisors, controllers and operators.
- Conduct performance reviews, provide feedback, and facilitate training and development programs.
- Foster a positive and collaborative work environment.
- Develop and implement emergency response protocols for the control room.
- Coordinate with emergency team and other stakeholders for incident response plan
- Conduct regular drills and training to ensure staff readiness
- Develop and maintain positive relationships with customers and stakeholders
- Develop a team that is capable of improving processes they own to drive value at lowest cost.
- Ensure high levels of customer satisfaction and service delivery by establishing service levels for each operational activity
- Define performance requirements for operational processes, which are used to measure and drive terminal performance
- Maintain accurate records of control room activities and incidents and escalation
- Prepare and submit operational reports, performance metrics, and other documentation as required
- Define and lead T1 Container Terminal Annual Business Plan initiatives
- Define T1 Container Terminal annual budget
- Identify and resolve operational bottlenecks and inefficiencies
- Implement corrective actions and continuous improvement measures
- Respond effectively to emergencies and unexpected events
Provide effective leadership coaching and management of direct reports and their teams
BACKGROUND, SKILLS & QUALIFICATIONS
- Minimum of 15 years of experience in terminal operations, with at least 5 years in a terminal management role within an automated or semi-automated terminal
- Excellent verbal and written communication skills for effective interaction with team members, stakeholders, and customers
- Experience in the development of integrated teams from zero
- Significant experience working in a multicultural environment to drive performance
- Advanced problem-solving skills and the ability to make informed decisions under pressure
- Significant experience managing projects related to automation technology implementation and upgrades
- Experience managing in complex environments
- Demonstrated skill set in problem resolution
- Extensive experience in engaging and collaborating with internal and external stakeholders.
- Experience driving continuous improvement initiatives to enhance operational efficiency and performance
