Job Description
Join Qiddiya Investment Company as a Manager - Smart Park Management System, where you will lead the development and implementation of cutting-edge technology solutions to enhance guest experiences and operational efficiency in our park. Your expertise in smart systems will be vital in creating a seamless integration of technology and services across the park's various offerings.
In this role, you will oversee the Smart Park Management System (SPMS), ensuring that it meets the operational needs of the park while providing a user-friendly experience for guests and staff. You will collaborate with various stakeholders, including IT, operations, and guest services, to ensure a cohesive approach to park management.
Responsibilities
- Lead the design, development, and deployment of SPMS, ensuring alignment with park operations and guest experience objectives.
- Collaborate with the IT Business Relations team to understand business requirements and participate in solution identification and tender processes.
- Conduct workshops with business users, vendors, and the MSI to translate park operations needs into detailed application designs.
- Oversee the implementation of SPMS features such as ride performance metrics, live downtime reporting, training management, and guest engagement tools.
- Ensure seamless integration of SPMS with other systems, such as ticketing, CRM, Park Experience systems. POS, and HR applications.
- Act as the primary point of contact for SPMS-related IT applications, ensuring alignment with business and operational objectives.
- Partner with park operations teams, ride operators, and supervisors to ensure SPMS functionalities meet their needs, including incident management, access control, and performance tracking.
- Provide subject matter expertise on SPMS functionalities and workflows, guiding stakeholders in optimizing processes and enhancing park management.
- Oversee Level 2 support for SPMS applications, ensuring timely resolution of issues and minimizing disruptions to park operations.
- Coordinate with vendors to address Level 3 support cases and maintain system performance.
- Monitor SPMS application performance, identifying and implementing improvements to enhance park efficiency and guest experiences.
- Manage a small team of specialists focused on SPMS applications, providing guidance, mentorship, and technical expertise.
