Manager, Relationship Management

OVERVIEW

Position

Manager, Relationship Management

Job Code

Reports to

Senior Manager – Relationship Management

Direct Reports

Division

Oxagon

Department

Role Purpose

In direct support of OXAGON’s ambition to be the easiest place to do business, OXAGON Investor Services was established to provide end-to-end business support services to OXAGON investors throughout their journey of establishing their operations at OXAGON. Target investors include advanced-tech companies, prolific entrepreneurs, and large multinationals, with the intent of creating international champions and trendsetters that have significant long-term value for NEOM and its future generations. The investor services Team supports investors with a range of integrated advisory, operational and administrative services throughout their investor journey which enables investors to navigate the broad business and regulatory environment to successfully design, build, and operate their OXAGON manufacturer/facility and position them for future growth.

Reporting to the Senior Manager – Relationship Management, the Relationship Manager acts as a single point of contact for coordination between the investor and OXAGON. The Manager will own relationships with a portfolio of investors (post-industrial lease signing) and will be responsible for the successful service delivery of each of them of each of them. The Manager is responsible for proactively identifying and communicating to the investors the investor journey requirements throughout the onboarding, construction, and operation phases and fulfilling them in collaboration with the OXAGON, International Investment & Manufacturing and other key stakeholders.

KEY ACCOUNTABILITIES & ACTIVITIES

Key Responsibilities

Relationship Management

• Analyze stakeholders’ needs, interests, and influence to prioritize engagement strategies.
• Hold the ultimate responsibility for successfully managing a portfolio of investors.
• Act as a trusted advisor and primary point of contact for the assigned portfolio of investors throughout their investor journey. Provide the investor with the necessary support for their service requests.
• Maintain the investor data on the CRM database. As applicable, gather and validate relevant inputs on the investor through handover sessions with Tenant Attraction teams or Area/ Zone Leads.
• Coordinate with Investor Services and other colleagues in developing and sharing the
• latest versions of all relevant material based on investors’ business requirements.
• Consolidate and manage all communication exchanges between investors and relevant OXAGON/NEOM teams and ensure prompt relay of information to investors.
• Work with investors and other Investor Services teams to identify their requirements and build a suitable project/ permitting plan in collaboration with Investor Services and other colleagues.
• Develop an execution plan to initiate service delivery. Integrate the timeline into the broader investor project plan and follow up to ensure timely delivery.
• Coordinate with Investor Services operations/ infrastructure teams to track investor service delivery progress and communicate developments to the investors.
• Liaise with the NEOM/ OXAGON and other colleagues to ensure investors are connected to the suitable suppliers and service providers: engineering, architecture, banking, legal, etc.
• Provide feedback to the Investor Services team on internal processes and service delivery activities and suggest developments to improve operational efficiency.
• Promote Investor Services to the investors and work on providing those services through the investor services team.
• Understand the investor journey and the requirements for each phase of the journey.

Reporting

• Prepare operational reports required by Investor Services leadership.
• Escalate any risks, delays, or issues to the Senior Manager – Relationship Management and support them in preparing any relevant material for a formal escalation.
• Follow up on the resolution or mitigation plans and coordinate their execution.
• Meet the targets of the applicable employee and team performance KPIs. Identify and seek guidance from the Senior Manager – Relationship Management on development areas.

       People         

• Be part of a high-performance working environment embracing and living NEOM’s values.
• Set high standards of behaviour, work standards, and values as a growing leader in the Investor Services / OXAGON team.
• Support the evaluation of Investor Services’ performance against stated objectives.

Culture and Values

• Embrace NEOM’s culture and Values https://www.neom.com/en-us/about.
• Act with honesty and integrity by following best practices, and upholding the robust standards and expectations set out in NEOM’s Code of Conduct.
• Maintain fair, ethical and professional work practices in accordance with NEOM’s Values and Code of Conduct.
• Adhere to NEOM’s Policies, procedures, and controls to ensure compliance with rules. 

BACKGROUND, SKILLS & QUALIFICATIONS

Knowledge, Skills and Experience

Knowledge, Skills and Experience