Manager - Customer Engagement Programs
Job Description
Role Purpose:
The Health Lounges Engagement Manager drives business growth by promoting offerings, engaging clients, ensuring smooth operations, collaborating with other functions, managing member enrollment & on-ground activities & cultivating strong client relationships.
Key Accountabilities:
1- Member Segmentation & Development of Member-Focused Roadmaps:
Collaborate with other departments to develop & excute a comperhensive member roadmap Align the member roadmap with primary business objectives to drive growth & engagement Identify & segment members using specific criteria to tailor & optimize prorams Implement targeted preparations for each segment to enhance lounge effectiveness
2- Member Outreach & Engagement Retention;
Proactively engage with prospective members to promote champion health lounge Build & sustain strong member relationships to discover their needs & preferences accurately Design & execute re-engagement strategies to retain members who have previously utilized our lounges Establish strong feedback mechanisms to capture member experiences & drive service enhancements
3- Member Enrollment & Lounge Innovation;
Direct & streamline the enrollment process for new members into health lounge lounges, ensuring a seamless & efficient experience Continuously drive innovation & elevate program launches to effectively attract & retain members, fostering sustained growth
4- Lounge Promotion, On-Ground Activities & Communication Management;
Plan & execute on-ground activities to effectively promote the health lounge & its lounges Craft & distribute compelling messages to captivate & inform potential members, driving interest in our offerings Implement targeted communication initiatives to incentivize individuals to experience health lounge programs Leverage multiple channels to maximize awareness & drive active participation in lounges
5- PMO;
Establish & maintain a project management framework to support Coordinate cross-functional teams to prepare & present compelling business proposals Oversee timelines, budgets & deliverables Monitor & report progress Collaborate with stakeholders to align proposals with strategic business objectives Identify risks & develop mitigation strategies for ongoing projects
Skills
Strong Leadership & team management skills Excellent communication & interpersonal abilities Customer-centric mindset with a passion for health & wellness Ability to multitask & manage time effectively Experience in customer engagement, hospitality management or health services management Proven track record in a managerial role, preferably in health or wellness setting
Education
Bachelor’s degree in Business Administration, Hospitality Management, Health Services or related
Job Location Jeddah , Saudi Arabia Job Role Other Years of Experience Min: 3 Max: 5 Residence Location Jeddah , Saudi Arabia
