Learning & Development Officer

Learning & Development Officer

Job Description

We are currently seeking for passionate and dynamic guest focused Learning and Development professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our employees.
As an Learning & Development Officer you are responsible in assisting the Learning & Development Leader in managing the hotel’s training function in order to promote the desired work culture. The role involves developing and conducting training courses as well as facilitating training workshops based on operational requirements and will include key responsibilities such as:
• Analyse colleague development needs in the hotel
• Develop annual hotel colleague development plans and prepare monthly reports
• Develop and maintain hotel’s colleague development library and co-ordinate acquisitions
• Consult with the Learning & Development Leader for the co-ordination of colleague development courses
• Conduct colleague orientation to the company and hotel and ensure that all colleagues receive appropriate orientation, a copy of their job description, a handbook and local guide and information on Human Resources services
• Co-ordinate with the Human Resources Department and Housing Supervisor to ensure all new colleagues are shown around the housing complex for orientation and receive information needed
• Oversee on the job training of new and existing colleagues
• Oversee re-development of colleagues

Skills

Education, Qualifications & Experiences
You should ideally have a degree in the hospitality field with preferable minor experiences in a professional training environment and some knowledge in instructional methods and training techniques. You must have a good working knowledge of computers and the ability to navigate within a variety of software packages such as Excel, Word and PowerPoint along with excellent communication and presentation skills.

Knowledge & Competencies

The ideal candidate will be passionate about training and developing others with the ability to conduct and follow structured training programs in a charismatic and enthusiastic way. You enjoy working with all level of colleagues in a diverse environment, portray good customer service, interpersonal, team building and conflict resolution skills and posses following additional competencies:
Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results
Job Location Dubai, UAE Situated on Dubai’s prestigious Sheikh Zayed Road, in the heart of the city’s bustling business district and adjacent to the Financial Centre Metro Station, Towers Rotana offers comfort and convenience in a prime location. Major landmarks, districts and attractions are just a short ride by metro, from the iconic Burj Khalifa and Dubai Mall in Downtown Dubai, to the Dubai World Trade Cent... re and Dubai International Airport. With stunning city and Arabian Gulf views and Dubai’s famous beaches close by, the property is an urban haven that makes the most of this exciting global destination. Choose from 375 elegantly-furnished rooms, suites and apartments. From short business trips to longer leisure breaks, our wide range of well-designed accommodation options feature modern furnishings and facilities that cater to guests’ specific needs. A dining destination in its own right, Towers Rotana plays host to award-winning fusion cuisine restaurant, Teatro, the longest bar in the Middle East, Long’s Bar, as well as all-day dining favourite Flavours on Two, European-style lobby café, Wraps and relaxed pool bar Aquarius. For business meetings with a difference, choose from 8 rooms with modern amenities, and when you have finished for the day, head to the top-floor Bodylines Fitness & Wellness Club and make the most of the outdoor swimming pool with sun terrace, Jacuzzi, fully-equipped fitness centre, steam and sauna rooms and inspiring Jumeirah coastline views. #Towers Rotana Riyadh, Saudi Arabia Yasmina Rayhaan by Rotana Department: Human Resources and Recruitment Employment Type: Entry level We are currently seeking for passionate and dynamic guest focused Learning and Development... Experience: 2 - 3 Years of Experience Dubai, UAE Rose Rayhaan by Rotana Department: Human Resources and Recruitment Employment Type: Mid-Career We 're currently seeking for passionate and dynamic guest focused Learning and Development... Abu Dhabi, UAE Bloom Arjaan by Rotana Department: Human Resources and Recruitment Employment Type: Management We are currently seeking for passionate and dynamic colleague's focused Human Resources... Riyadh, Saudi Arabia Yasmina Rayhaan by Rotana Department: Human Resources and Recruitment Employment Type: Entry level We are currently seeking for passionate and dynamic guest focused Human Resources... Riyadh, Saudi Arabia Yasmina Rayhaan by Rotana Department: Human Resources and Recruitment Employment Type: Entry level We are currently seeking for passionate and dynamic guest focused Learning and Development... Experience: 2 - 3 Years of Experience Dubai, UAE Rose Rayhaan by Rotana Department: Human Resources and Recruitment Employment Type: Mid-Career We 're currently seeking for passionate and dynamic guest focused Learning and Development... Abu Dhabi, UAE Bloom Arjaan by Rotana Department: Human Resources and Recruitment Employment Type: Management We are currently seeking for passionate and dynamic colleague's focused Human Resources... Riyadh, Saudi Arabia Yasmina Rayhaan by Rotana Department: Human Resources and Recruitment Employment Type: Entry level We are currently seeking for passionate and dynamic guest focused Human Resources... Riyadh, Saudi Arabia Yasmina Rayhaan by Rotana Department: Human Resources and Recruitment Employment Type: Entry level We are currently seeking for passionate and dynamic guest focused Learning and Development... Experience: 2 - 3 Years of Experience Dubai, UAE Rose Rayhaan by Rotana Department: Human Resources and Recruitment Employment Type: Mid-Career We 're currently seeking for passionate and dynamic guest focused Learning and Development...