About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
AMAALA is situated along Saudi Arabia’s northwest coast and is home to some of the most diverse natural environments. Marking a new chapter for comprehensive wellness tourism, Four Seasons Resort and Residences AMAALA at Triple Bay will feature 220 keys comprising of rooms and suites, as well as villas with their own private pools, and 26 branded residential villas, all thoughtfully designed to offer breathtaking bay and sea views. The resort will include a luxury spa nestled within its garden of tranquility and inspiration featuring a sculptured waterfall. The Organic Spa Garden will be a focal point and treatment experience set to stimulate the senses, offering extensive therapeutic remedies including halotherapy, cryotherapy, and advanced skin therapies. For fitness enthusiasts, the property will offer a bespoke collaboration with fitness trainer Harley Pasternak to seamlessly merge high-performance training with the limitless potential of Triple Bay’s 300 hectares (741 acres) of untouched hills, wadis, and beaches. The pristine terrain includes trails perfect for canyoning and exploring the rugged cliffs and valleys. Guests and residents can also take part in an array of guided hikes, mountain biking, and equestrian bridle trails, or work on their game at the spectacular 27-hole oceanfront golf course.
About the Role
Leads the development and implementation of workplace learning and service improvement programs to achieve long-term business success. Identifies and executes learning strategies aligned with the hotel's strategic direction, fostering a continuous learning culture. Partners with stakeholders to ensure employees are equipped with the skills needed to deliver service excellence.
What You Will Do
Onboarding
- Manage and facilitate (in collaboration with other presenters) the Embark programs for all new employees.
- Deliver core programs including Service Foundations, Introduction to Leadership Behaviors, NLO, Grow1, and annual compliance training.
- Ensure new managers complete their 100-day probationary period successfully through the New Manager Orientation program.
- Maintain an effective Learning Coach program by supporting, training, and developing Learning Coaches.
- Regularly update Standards Training Manuals and ensure training checklists are completed for new hires.
Operational Learning
- Partner with hotel management to identify performance gaps and recommend solutions.
- Plan and co-facilitate training activities where required.
- Coach managers to ensure consistent delivery of training and learning within their departments.
Management and Leadership Training
- Facilitate management development programs such as GROW1 and provide coaching to trainers.
- Assist managers in creating development plans focused on experiential learning.
- Ensure structured learning programs are in place for college recruits with clear objectives.
- Collaborate with planning committee and relevant department heads to manage compliance and safety training.
General Responsibilities
- Conduct thorough Learning Needs Analyses and create training plans aligned with the property’s goals.
- Design and implement learning programs tailored to address performance gaps and develop competencies.
- Produce and maintain training calendars that align with identified learning needs.
- Market learning initiatives and evaluate their impact by measuring results and monitoring behavioral change.
- Manage an annual training budget and plan large-scale property-wide initiatives.
- Engage external vendors for specialized training as needed.
- Pursue personal and professional development in learning and development.
What You Bring
- Experience:
Minimum of 3 years in Learning & Development in a managerial capacity, with experience in adult education or similar environments and luxury hospitality or service operations.
- Skills:
- Excellent communication and facilitation skills.
- Strong instructional design, analytical, and critical thinking abilities.
- Knowledge of adult learning principles needs assessment methodologies, and evaluation frameworks.
- Familiarity with learning technologies and project planning tools.
- Financial acumen for budgeting and program evaluation.
What We Offer
- Competitive Net Salary in a Tax-Free Environment
- State-of-the-art staff accommodation
- 30 working days of vacation
- 10 Public Holidays annually
- Complimentary employee meals
- Medical and Life Insurance
- Worldwide Complimentary Room Nights with Four Seasons
- Laundry and dry-cleaning for work attire
- Growth and Development opportunities
Schedule & Hours
