Position
KSA Retail Trainer
Responsible for delivering all Retail-related training modules, in-class and/or digitally.
Support update/creation of Retail training material – On-boarding, Sephora Attitude, Omnichannel, Cashier training as well as all Retail-related training, needed to support the growth of the business.
Lead all Onboarding initiatives, partnering with HR & Store Management (digital on-boarding, Induction training, welcome at store level & follow up coaching).
Support creation of training material for key retail animations (Ramadan & Festive).
Monitor knowledge growth and retention post Retail trainings.
Review client feedback, mystery shopping and Love Meter data to identify areas of opportunities and suggest actions accordingly.
Partner closely with cross-functional business partners:
Retail – support training for retail project implementation.
Store Management – align on business & support needed at store level.
HR – on-boarding & employee-support training.
Beauty Training Team – support and reinforce retail & omni in beauty training/projects.
Management of the Client Experience Coaches (based in both Jeddah & Riyadh).
Support in growth and development of all team members.
Support training of retail related projects partnering with project owner/leader.
Deliver project training on time, meeting all requirements and satisfaction of business partners.
The successful candidate will have a strong retail experience and passion.
Training experience for 3+ years, as a trainer role.
Having deliver training and support learning and education projects is a plus.
Arabic is mandatory for this position. English understanding is required.
The ideal candidate will have good communication and presentation skills.
She/he must be very agile and flexible, able to cope and manage different projects, dealing with various business partners.
Able to give and receive feedback.
It is essential that they have a passion for people with the ability to think creatively and are self-motivated to work independently.
It is key that they have fully understand the business needs and adapt to the requirements and work with the different departments of Sephora Middle East HQ, high level of energy, enthusiasm, and motivation.
Required experience : Minimum 5 years
Required experience : Minimum 3 years
Required experience : Minimum 3 years
Required experience : Minimum 5 years
KSA Retail Trainer
Retail - Sephora
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