Job Title: Maintenance Support Operative
Reports to: Senior ITSM Service Delivery Manager
Location: Riyadh, KSA
Type: Full time
Help us make a difference …
What started as a concept for an autonomous vessel docking system back in 2005, has quickly evolved into a diverse tech company now protecting millions of lives across the globe in all domains, from critical infrastructure to military and civil assets.
At MARSS’ core is the AI-powered Internet of Things (IoT) platform, NiDAR Core - a turnkey solution fusing intelligence and surveillance to grant full 360° situational awareness to help strengthen defense, security and safety.
Over the last 16 years, MARSS has expanded at a rapid pace and continues to do so. MARSSians take pride in developing new solutions to protect against emerging threats, while working closely with our customers to help solve their specific problems in an agile and authentic way - never compromising on quality.
MARSS is committed to making a difference and creating efficient and intuitive solutions to make the world a safer, and more intelligent, place to live.
MARSS is headquartered in Monaco with teams in Italy, the UK and the Middle East and has recently been expanding rapidly worldwide.
In order to sustain our continuous growth, we are looking to attract key contributors making an impact on the success of the company.
We take pride in creating an environment and culture that encourages creativity, continuous learning, and individual responsibility to solve problems, add value and achieve professional growth.
We believe the working environment at MARSS provides a unique mix of the flexibility and entrepreneurial spirit found in small start-up companies supported by the safety and professional growth opportunities that comes with over 16 years of successful operations and a solid order book to secure the future.
The Role
We are seeking highly skilled and experienced Maintenance Support Operatives to join our team and support the NiDAR CUAS/SADS systems. The ideal candidate will play a pivotal role in incident resolution, system performance monitoring, and technical support to ensure the seamless operation of our advanced technologies across the region.
Main Responsibilities:
- Incident Management: Assist in incident investigation and resolution in line with directives from the Service Operations Management team, ensuring prompt and efficient handling of NiDAR CUAS/SADS events.
- Reporting: Contribute to both internal and customer-facing reports, providing accurate technical insights and updates.
- Deployment Support: Be available for deployment across the Middle East to assist with major incidents or special projects as instructed by management.
- System Monitoring: Monitor, analyze, and optimize the performance of NiDAR CUAS systems, associated sensors, and peripheral equipment to ensure high operational efficiency.
- Procedures & Documentation: Develop, maintain, and monitor procedures for NiDAR CUAS systems and backups, ensuring consistency and reliability.
- Preventative Maintenance: Deliver preventative maintenance services to meet and exceed customer Service Level Agreements (SLAs), ensuring system uptime and stability.
- Emergency Support: Provide emergency on-call support on a rotating schedule, ensuring rapid response to critical issues.
- On-Site & Remote Support: Regularly visit sites for technical support, including both on-site and remote assistance for repairs, troubleshooting, and technology updates.
- Asset Management: Assist in the organisation, inventory, and management of hardware and software resources, ensuring accurate tracking and availability of key assets.
- Knowledge Sharing: Contribute to the creation of knowledge articles and technical documentation for the MARSS Support Knowledge Base, helping both internal support staff and customers improve efficiency.
- Audits: Conduct asset and configuration audits as directed by the MARSS Support Management team, improving data integrity and availability.
- Software Distribution: Collaborate with the Senior ITSM Service Delivery Manager to plan and coordinate the distribution of NiDAR CUAS software and service packs.
- Network & Power Management: Maintain and update site network logical systems, connectivity, and power diagrams to ensure reliability and clarity.
- Service Asset Management: Keep an updated inventory of hardware and maintenance records within the MARSS Service Asset and Configuration Management tool.
- Mentorship & Development: Provide guidance and mentorship to other Service Operations staff, fostering the growth of their technical skills and knowledge.
- Confidentiality: Adhere to confidentiality agreements regarding customer and company proprietary information.
Qualifications & Skills:
- Ideally strong understanding of CUAS systems, associated sensors, and peripheral equipment, as a minimum experienced in working in a multi-disciplined security, software, telecommunications or maritime systems environment. Experience in system performance analysis and troubleshooting.
- Incident & Problem Management: Experience in incident resolution and contributing to incident management processes within a team environment.
- Maintenance & Support: Proven experience in delivering preventative maintenance and providing both on-site and remote support.
- Documentation: Strong written and verbal communication skills for creating clear technical documentation and knowledge articles.
- Adaptability: Ability to deploy across different sites in the Middle East and support critical incidents as required.
- Team Collaboration: Ability to work collaboratively with internal teams and customer stakeholders.
- Certifications: Relevant certifications in IT systems, networks, or asset management are a plus.
Additional Information:
- Rotating On-Call Support: This role involves participation in a rotating on-call schedule for emergency support.
- Travel: Frequent site visits required across the Middle East.
If you are passionate about cutting-edge technologies and have a proven track record in system support and maintenance, we invite you to apply and join our dynamic team.
Apply Now to be part of a forward-thinking organisation driving innovation in the field of integrated security systems.
