Key Account Manager

Date Posted:

2025-01-09

Country:

Saudi Arabia

Location:

Otis Elevator Company Saudi Arabia Ltd, 11th Floor, Tower B, Zahran Business Center, Prince Sultan Street, Salamah District, Jeddah, Saudi Arabia

Core Responsibility:
 

Represents Otis's vision, mission and cultural values

• Ensures alignment with company values and financial objectives
• Develops and implements strategic plans for Sales Departments in line with the organizational objectives.
• Develops strategies together with the operation teams for client satisfaction and loyalty.
• Actively contributes to company’s growth plan.

• Acts as primary point of contact for Key Clients.
• Works closely with Sales and Customer support teams
• Helps the teams to build trusting and long-term relationships with the key stakeholders
• Understands well the Client business needs and pain points and address them accordingly aligning with relevant departments
• Collaborates with operation teams to create tailored solutions to meet client needs
• Communicates Client feedback to internal stakeholders
• Supports contract negotiations with Clients as needed. 
• Actively seeks and introduces new Clients and segments. 
• Monitors market trends to identify opportunities for new offerings

• Excellent communicational skills with active listening
• Client oriented
• Fosters long term partnerships based on mutual values and shared goals
• Quickly identify and address challenges and conflicts
• Adjusts to changing Client demands and market conditions.
• Anticipates Client needs and proactively offer solutions in line with operations
  Minimum Qualification:
• Bachelor’s degree in Engineering/Sales/Business Management or equivalent
• Master’s degree is preferred
   
• minimum of 8 years of relevant experience in managing client relation and /or business development in a similar or similar organization.
• At least 5 years in positions of key accounts management .
• Fluent written and spoken Arabic and English essential.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio. 

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with aproven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. 

When you join Otis, you become part of an innovativeglobal industry leaderwith a resilient business model. You’llbelong to a diverse,trusted,and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

We provideopportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. 

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.We are guided by our values that we call ourThree Absolutes –prioritizing Safety, Ethics, Qualityin all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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