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Key Account Manager
locationsRiyadh time typeNa pełny etat posted onOpublikowano ponad 30 dni temu job requisition idR0641339
Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing.
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Key account manager is developing mutually beneficial relationships between KONE and customers which are strategic or nationally/locally important. He/she maximizes KONE’s current and future share of customer’s business by identifying solutions and developing processes that add value to both KONE and the customer.
Customer Relationship Management:
• Accountable for managing strategic and/or Core 1 customers assigned to him/her
• Accountable for accuracy of customer data and hierarchies.
• Accountable for customer plans, their approval and follow-up with the unit management
• Accountable for building and coordinating relationships on many levels between customers organization and KONE as well as other stakeholders.
• Responsible of evaluating any commercial or operational risks or customer complaints related to the account and raising them with the Management team
Sell:
• Responsible for creating and managing opportunities in his/her customer base with the account teams
• Responsible for sharing customer knowledge and contacts to support other account team members to win the orders
• Creates value propositions with clearly described benefits of KONE solutions for customer’s needs
• Accountable for national or frame agreements and managing the customer’s contract portfolio
• Responsible for developing the profitability of the customers’ business with KONE according to the account plan
Leadership / People management
• Determines the responsible KONE organization for the account together with the area’s sales manager
• Accountable for driving commitment to the shared objectives among the sales managers, sales persons, supervisors and other KONE team members
• Keeps the local sales persons and project managers up to date of the agreed practices, coordinates, monitors and reports the daily activities.
Bachelor’s Degree holder in Engineering or Business Administration.
5+ years of experience in sales (customer facing).
CRM experience is a plus.
Have experience in Saudi market.
Arabic native and excellent English communication.
Presentation Skills.
Highly motivated, goal oriented, diligent, organized self-starter with an orientation towards a high level of customer service.
Passion for sales, with a proven track record and a strong customer focus.
W firmie KONE koncentrujemy się na budowaniu innowacyjnej kultury współpracy, w której cenimy wkład każdej osoby. Zaangażowanie pracowników jest dla nas kluczowym obszarem zainteresowania. Zachęcamy do uczestnictwa i dzielenia się informacjami oraz pomysłami. Zrównoważony rozwój stanowi integralną część naszej kultury i codzienności. Stosujemy etyczne praktyki biznesowe oraz dążymy do rozwoju kultury współpracy, w której współpracownicy ufają sobie wzajemnie i darzą się szacunkiem, a dobre wyniki znajdują uznanie wśród współpracowników. Jako doskonałe miejsce pracy z dumą oferujemy szeroki zakres możliwości, które ułatwią osiągnięcie celów zawodowych i osobistych oraz umożliwią zdrowe, zrównoważone życie.
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