Key Account Manager

Valleysoft is a leading IT services provider specializing in delivering innovative solutions to our clients. With a focus on excellence and customer satisfaction, we strive to build long-lasting partnerships that drive success. We are currently seeking a dynamic Key Account Manager to join our team and play a crucial role in managing our key client relationships.

The Key Account Manager will be responsible for nurturing and developing long-term relationships with our most important clients. You will serve as the main point of contact for client inquiries, ensuring their needs are met and expectations are exceeded. Your role will involve understanding client business goals, identifying opportunities for growth, and coordinating internal resources to deliver exceptional service.

If you have a strong background in account management, excellent communication skills, and a passion for providing outstanding client service, we want to hear from you!

• Build and maintain strong relationships with key client accounts to understand their needs and expectations.
• Act as the main point of contact for client inquiries and issues, ensuring timely resolution.
• Develop deep knowledge of clients’ businesses and identify growth opportunities to enhance their success.
• Collaborate with cross-functional teams to align resources and deliver exceptional service to clients.
• Prepare and present regular account performance reports, highlighting insights and recommendations.
• Negotiate contracts and agreements to maximize profitability while maintaining client satisfaction.
• Monitor industry trends and competitor activities to identify potential threats or opportunities for clients.
• Provide insights to internal teams regarding client feedback and experience to improve offerings.