Junior Clinical Support Specialist - Jeddah

Work Flexibility: Field-based

The Stryker Clinical Support Specialist responsibilities include directly supporting all Stryker products associated with Orthopaedics procedures. This role within Stryker KSA will focus on servicing and supporting our clinical customers to strive for best in class specialist support with procedural excellence.

Additional responsibilities include working with the local sales team to coordinate training and events and managing day to day requirements of business support, ensuring Stryker delivers exceptional levels of service to our broad range of customers.  Coordinates with Product Specialist to provide documentation and satisfy customer requirements.
This is an individual contributor role that requires the use of judgement in applying professional expertise and is expected to work independently with minimal supervision. Roles typically require a university degree or an extensive amount of practical knowledge gained through experience. Job requires an understanding and application of procedures and concepts of own discipline. The job requires the ability to make judgements based on practice and previous experience. This job typically requires a degree or equivalent and minimum 1 year of experience.

• Independently managing routine clinical tasks, troubleshooting issues, ensuring compliances.
• Makes decision within a defined scope.
• Proactively identifies client's needs.
• Regular updates with cross functional teams.
• Escalates complex cases to Stryker’s senior team members.
• Prepare for cases in advance.
• Audit theatre Stryker stock (implants, disposables and instruments), managing consignment inventory, ensuring good asset management practice, utilization of delivered stock, and stock rotation.
• Attend cases and service existing and new customer base within the theatre and clinical environment
• Submit documentation and case-order-form for invoicing.
• Conducting trials and evaluations of products in both theatre and the clinical environment as and when required
• Providing theatre and wider HCP staff within depth training on Stryker products
• Working closely with other team members within the defined region, and the Area Manager, to ensure customer service levels are best in class. 
• Understanding the clinical application of the broader Stryker business to offer customers the best possible solution at all times
• Implementation of training, provision of instruments and implementation of new Stryker business
• Plan, execute and monitor all measures necessary to help achieve industry leading support. Service and provide customer care for physicians, surgical theatre staff, and hospital administration and sterilisation departments. This will include working within a theatre and clinical environment.
• Demonstrates excellent product knowledge and professionalism with workshop
• Provides theatre and other HCP staff training on Stryker products.  This could include organizing and conducting training workshops and events for a broad customer group.
• Reports to the Area Manager to ensure customer service levels are best in class. 
• Communicates essential features and benefits of products and their clinical application.
• Demonstrates outstanding ethics at all times. Treat customers and other employees with respect and represents Stryker in the best possible light.
• Behaves with integrity, delivers on commitments within required timescales.
• Understands the clinical application of the broader Stryker portfolio to offer our customers an understanding of our wider product range.
• Conducts trials and evaluations of product in theatre and clinical environment as required.
• Makes observations of customer needs and liaise with sales colleagues to follow up on and introduce new or additional Stryker product and/or support.
• Maintains a basic business plan highlighting daily, weekly and monthly objectives.
• Develops an understanding of the local healthcare environment and Regional strategy
• Additional responsibilities as directed by Regional Manager.