Job Title: Contact Center Agent

• This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.
• Essential Functions/Core Responsibilities :
• Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
• Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate
• Identify and maximize selling and cross-selling opportunities.
• Identify customer problems and offer appropriate solutions.
• Perform customer transactions accurately and in an efficient manner.

Required Education, Skills, and Qualifications

• Saudi ( Male / Female ).
• Marital Status: Single.
• Min. 1 year call center / customer service experience 
• B1 & B2 English Level with a high communication skill ( Reading, Writing & Speaking) .
• Excellent communication and interpersonal skills.
• Competent use of PC must be good at MS Excel formulas.
• Well-familiar with Contact Center & Help Desk Systems.
• Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor’s/diploma degree.
• Open to work for 8 -9 hours a day, any 5 days a week in rotational shifts, as per department requirements and be ready to be molded for a suitable role internally, as time progresses.