1. Technical Support
• Provide first-line support for hardware, software, and network-related issues.
• Respond to service desk tickets, troubleshoot problems, and ensure timely resolution.
• Assist end-users in resolving IT-related issues and provide technical guidance.
2. Hardware & Software Maintenance
• Install, configure, and maintain computers, printers, and other IT equipment.
• Perform regular updates and patches for software applications.
• Manage inventory of IT assets and ensure proper documentation.
3. Network Support
• Assist in maintaining local area networks (LAN), wireless networks, and internet connectivity.
• Monitor network performance and report issues to senior staff.
4. System Administration Support
• Assist in creating and managing user accounts and access controls.
• Ensure compliance with IT policies and procedures.
5. IT Projects Support
• Assist in the deployment of new IT systems or upgrades.
• Provide support during IT-related training sessions and initiatives
•Ensure that all IT equipment is in good working condition and renew outdated devices appropriately.
• Work closely with other departments to understand their technology needs and provide tailored IT solutions.
• Train new employees on IT policies, tools, and systems used by the organization.
• Assist in developing and maintaining an internal knowledge base or helpdesk resources.
SPSP has been established to meet the needs of the petroleum services industry and to support the Saudization process in the Kingdom of Saudi Arabia. It was founded by the Ministry of Energy, Industry and Mineral Resources, the Technical and Vocational Training Corporation, Saudi Arabian Chevron, Saudi Aramco and Aramco Gulf Operations. The petroleum services industry consists of a number of contracting companies that service the oil exploration, drilling and production facilities in oil fields throughout the Kingdom of Saudi Arabia. These contractors work with the major oil companies, such as Saudi Aramco, Saudi Arabian Chevron, AGOC, etc. in exploring new fields, developing others, and utilizing the latest technology to extract oil and gas from the most difficult strata. A number of leading Saudi and international petroleum service contractors also support SPSP, and many are represented in the SPSP Board of Trustees. SPSP also has the full support of the Human Resources Development Fund (HRDF). This collaboration has resulted in the development of a number of industry-specific programs that will run exclusively at SPSP and will provide well trained professionals who will be competent to fill basic technical jobs in the Petroleum Services Industry.