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IT SYSTEM MANAGER (RAILWAY)

Today 2025/02/01
Full Time Employee · Management · Min 7 Years of Experience
10-49 Employees · Metro & Rail Passenger Transport

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Job Description

  • Develop and document system procedures, communication methods, and review/approval processes to ensure effective project control.
  • Oversee the testing, implementation, and delivery of new systems, ensuring functionality and robustness.
  • Maintain systems through updates based on procedural, policy, or legal changes to provide optimal technical support.
  • Manage department operations, agency requests, and train ordering to meet demand.
  • Handle passenger claims for financial compensation related to delays, cancellations, or system failures.
  • Prepare operational and compliance reports for the Transport General Authority (TGA) and SAR.
  • Oversee train operations, including schedule adjustments, seat quotas, and commercial offer management.
  • Maintain and update a PostgreSQL database for operational reporting.
  • Develop Excel VBA tools for data import and create reports using Excel and Power BI.
  • Review and ensure accuracy of operational statistics and sales system performance.
  • Address sales system errors, ensure timely corrections, and implement interim solutions.

Skills

  • Advanced knowledge of SQL and databases.
  • Proficiency in Excel VBA for report automation.
  • Familiarity with ticketing systems and fare/quota management
  • Prior experience in Passenger transportation sector is required

Preferred Candidate

Years of Experience
Min: 7
Degree
Bachelor's degree / higher diploma
Age
Max: 50
Career Level
Management
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