Job Description
Overview: As a fresh graduate IT Support Analyst, you will assist in the maintenance and troubleshooting of the bank’s IT infrastructure, ensuring smooth operation of hardware, software, and network systems. This entry-level role is ideal for recent graduates with a Computer Science or related degree who are eager to start their career in the banking sector.
Key Responsibilities:
- Provide technical support to internal employees and assist customers with IT-related issues.
- Monitor, maintain, and troubleshoot bank systems, databases, and software applications.
- Assist in the installation and configuration of computer systems, software, and network devices.
- Participate in system updates, software patches, and security measures to ensure data protection.
- Document technical procedures and user guides for internal use and customer assistance.
- Collaborate with other IT teams to ensure the bank’s technology infrastructure is secure and efficient.
Skills Required:
- Must be a fresh graduate with a degree in Computer Science, Information Technology, or a related field.
- Basic knowledge of IT infrastructure, networking, databases, and operating systems.
- Understanding of information security and data privacy regulations.
- Strong problem-solving and analytical skills.
- Excellent communication skills for interacting with staff and customers.
