IT Supervisor
Hotel Brand: Kimpton
Location: Saudi Arabia, Riyadh
Hotel: KAFD Riyadh (RUHKA), 7422 Innovation Street 2, 2921 Al Aqeeq District, 13519
Job number: 140520
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Kimpton Hotels & Restaurants is the original boutique hotel company, which pioneered the concept of unique, distinctive, design-forward hotels in the San Francisco, California before expanding worldwide. Anchored in one-of-a-kind experiences, Kimpton spaces and experiences centre on our guests, offering inspiring design that evokes curiosity to forward thinking flavours that feed the soul. Every detail is thoughtfully curated and artfully delivered, so that guest experiences remain meaningful, unscripted and ridiculously personal.
Our mission is to be the best-loved hotel and restaurant company through the common belief that heartfelt connections make people’s lives better. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ‘ridiculously personal’ experiences for each other and our guests.
We're looking for passionate, high-spirted individuals to join the pre-opening team at Kimpton Riyadh, the very first Kimpton hotel in the Middle East. The ideal Kimpton team member has an inclusive spirit who embraces individuality and can cultivate a work environment that’s a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional.
Our hotel is only as good as the people it employs so if you’re passionate, focused and driven, live for making every guest’s experience ‘ridiculously personal’ and creating unforgettable moments, then we invite you to join the Kimpton tribe.
About Kimpton Riyadh
Located in King Abdullah Financial District which is set in the heart of the Saudi capital, 22-kilometers away from the airport, Kimpton Riyadh is the first Kimpton in the Middle East bringing the brand’s playful energy, infectious personality, and unique design style to this LEED certified landmark development home to 1.6 million square meters of state-of-the-art office space, world-class venues and iconic luxury residences. The hotel welcome guests to experience its 212 guest rooms and suites and to enjoy its unique dining options.
Dat to Day
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System Maintenance: Regularly checking and maintaining the hotel's IT infrastructure, including servers, networks, and computer systems, to ensure they are functioning properly.
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Technical Support: Providing technical support to hotel staff and guests, addressing any IT-related issues they may encounter, such as connectivity problems, software issues, or hardware malfunctions.
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AV Equipment Management: Setting up, operating, and maintaining audio-visual equipment for events, conferences, and meetings. This includes projectors, sound systems, microphones, and video conferencing tools.
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Network Management: Monitoring and managing the hotel's network to ensure reliable and secure internet access for guests and staff. This includes troubleshooting network issues and optimizing network performance.
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Software Updates: Installing and updating software on hotel computers and devices to ensure they are running the latest versions and are secure from vulnerabilities.
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Security Management: Implementing and maintaining IT security measures to protect the hotel's data and systems from cyber threats. This includes managing firewalls, antivirus software, and data encryption.
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Inventory Management: Keeping track of IT and AV equipment inventory, ensuring that all necessary equipment is available and in good working condition.
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Training: Providing training to hotel staff on the use of IT and AV equipment, as well as best practices for IT security and troubleshooting common issues.
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Collaboration: Working closely with other departments, such as the events team, to ensure that all technological needs for events and conferences are met.
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Documentation: Maintaining detailed records of IT and AV equipment, network configurations, and any technical issues or resolutions. This helps in troubleshooting future problems and planning for upgrades.
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Project Management: Leading or participating in IT projects, such as system upgrades, new software implementations, or network expansions, to improve the hotel's technological capabilities.
These activities help ensure that the hotel's IT and AV systems are reliable, secure, and capable of meeting the needs of both guests and staff.
What we need from you
Ideally, you'll have some or all of the following competencies and experience we're looking for:
• Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration
• Two to Three years’ prior tenure in a similar role
• International luxury hotel chain background
• GCC exposure
• English Fluency is required
• Arabic Fluency is preferred
Teamwork and Flexibility
In addition to the tasks outlined above, all team members are expected to demonstrate flexibility and a collaborative spirit. This may involve taking on additional responsibilities as needed, especially during periods of high occupancy or in emergency situations. Your willingness to assist colleagues and contribute to the overall success of the hotel is essential in maintaining our high standards of service and guest satisfaction.
What we offer
We’ll reward all your hard work with a competitive salary and benefits.
So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
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