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Job Description

Technical Support:

  • User Assistance: Provide technical support to end-users, including troubleshooting hardware, software, and network issues.
  • Help Desk: Manage and respond to help desk tickets, ensuring timely resolution of IT-related problems.

System Management:

  • Hardware Management: Install, configure, and maintain computer hardware, including servers, workstations, printers, and peripherals.
  • Software Management: Install, update, and manage software applications and operating systems.

Network Administration:

  • Network Support: Monitor and maintain network infrastructure, including routers, switches, and firewalls.
  • Connectivity Issues: Troubleshoot and resolve network connectivity issues to ensure reliable and efficient communication.

Security Management:

  • Security Protocols: Implement and manage security measures to protect the organization’s IT systems from threats and vulnerabilities.
  • Updates and Patches: Regularly update and patch systems and software to address security vulnerabilities.

System Maintenance:

  • Backups: Perform regular backups of critical data and ensure the integrity and availability of backup systems.
  • Monitoring: Monitor system performance and health, identifying and addressing potential issues proactively.

Documentation:

  • Record Keeping: Maintain accurate documentation of IT systems, configurations, and procedures.
  • Reporting: Prepare and present reports on system performance, incidents, and IT-related metrics.

Project Support:

  • IT Projects: Support IT projects and initiatives, including system upgrades, deployments, and new technology implementations.
  • Coordination: Work with other IT professionals and departments to ensure successful project execution and integration.

Training and Development:

  • User Training: Provide training and support to end-users on new systems, applications, and technologies.
  • Knowledge Sharing: Share knowledge and best practices with colleagues and end-users to promote efficient use of IT resources.

Vendor Management:

  • Vendor Coordination: Coordinate with external vendors and service providers for hardware purchases, software licensing, and support services.
  • Contract Management: Assist in managing vendor contracts and service level agreements (SLAs).


Skills

Technical Expertise:

  • IT Knowledge: In-depth knowledge of computer systems, networks, hardware, and software applications.
  • Troubleshooting Skills: Strong problem-solving skills to diagnose and resolve technical issues.

Communication:

  • Effective Communication: Excellent verbal and written communication skills for interacting with end-users, vendors, and team members.
  • Customer Service: Ability to provide high-quality customer service and support to end-users.

Organizational Skills:

  • Time Management: Ability to prioritize tasks and manage multiple IT support requests simultaneously.
  • Attention to Detail: High level of attention to detail in system management, documentation, and troubleshooting.

Security Awareness:

  • Cybersecurity: Understanding of cybersecurity principles and best practices to protect IT systems and data.
  • Compliance: Knowledge of relevant regulations and compliance requirements related to IT security.

Technical Skills:

  • Software Proficiency: Proficiency in using and managing various operating systems (e.g., Windows, Linux) and IT management tools.
  • Network Skills: Familiarity with network protocols, configurations, and troubleshooting techniques.

Educational Background:

  • Education: Bachelor’s degree in Information Technology, Computer Science, or a related field; relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are preferred.
  • Experience: Relevant experience in IT support or administration, with a proven track record of successful system management and technical support.


Job Details

Job Location
Saudi Arabia
Company Industry
Facilities & Property Management
Company Type
Employer (Private Sector)
Job Role
Information Technology
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1
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Safari Group logo
Safari Group
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Safari group of companies' activities in several sectors have put us among the who's who in the Kingdom. Currently number fifty three on the Arab News Top 100 Saudi companies and a leader in various areas, Safari Group has the vision and fundamental strength to expand further, both within the Kingdom and abroad. Safari Group has experienced consistent and accelerated growth. Only seven companies on the Arab News Top 100 Saudi Companies list had higher revenue growth in 2004. Currently our assets are in excess of three hundred million Saudi Riyals. Our present Operation & Maintenance contracts alone have a combined value of more than 2.5 billion. As of now we have executed over 120 government contracts and have serviced, maintained and operated over 200 million square meters of facilities in commercial, residential, institutional, government and municipal areas. Our impressive list of clients is testimony to what Safari Group, and our more than 8000 employees, is achieving through our professional performance. Delivering quality service and competitive value unites our diversified activities and will continue to do so in this era of accelerated and sustainable growth.

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