Job Description
General Description of Role and Responsibilities:
- Provide exceptional customer service via phone, in person, and email as appropriate.
- Resolve 2nd\3rd level site support issues, including second-level troubleshooting connectivity, mobile devices, hardware, and software issues.
- Troubleshoot corporate equipment connecting to the LAN and WAN, including VPN and remote users.
- Perform user administration duties.
- Travel to job sites and offices.
- Perform tasks utilizing AD.
- Remote Desktop support.
- Responsible for setting a plan and commencing a new office\site setup and decommissioning.
- Web-based ticketing systems (basic knowledge), logging customer/employee queries.
- Advanced printer / peripheral device troubleshooting.
- Install, modify, and repair computer hardware and software.
- TCP/IP, DNS, and DHCP knowledge.
- Set up workstations with computers and necessary peripheral devices (routers, printers, etc.).
- Check computer hardware (HDD, mouse, keyboards, etc.) to ensure functionality.
- Install and configure appropriate software and functions according to specifications.
- Develop and maintain local networks in ways that optimize performance.
- Provide orientation and guidance to users on how to operate new software and computer equipment.
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.).
- Identify computer or network equipment shortages and place orders.
Skills
Qualifications, Experience, Knowledge and Skills:
- Proven experience as IT specialist or relevant position.
- Degree in Computer Science, engineering, or a relevant field.
- 3-5 years of experience as a Site Support Analyst or 2-3 years of hands-on experience working with the end-user desktop support role.
- Microsoft operating system Knowledge.
- Microsoft Windows Servers Knowledge.
- Good diagnostic and problem-solving skills.
- Good communication ability.
- Native language and intermediate level in English.
- In-depth understanding of diverse computer systems and networks.
- Good knowledge of internet security and data privacy principles.
- Certification as IT Analyst will be an advantage (e.g., CompTIA A+, NET+, Microsoft Certified IT Professional, Azure Fundamentals).
Job Details
- Job Location
- Riyadh Saudi Arabia
- Company Industry
- Construction & Building
- Company Type
- Employer (Private Sector)
- Job Role
- Information Technology
- Employment Type
- Full Time Employee
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- 1