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IT Service Supervisor - FMCG | Saudi Arabia

2 days ago 2025/05/22
Saudi nationals
Full Time Employee
10-49 Employees · IT Services

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Job Description

We are seeking a proactive and detail-oriented IT Services Supervisor for a leading company in the food and beverage manufacturing sector, known for its commitment to innovation and operational excellence.

The IT Services Supervisor plays a key role in ensuring seamless IT service delivery by managing service requests, improving workflows, and overseeing change management processes to enhance operational efficiency.

Key Accountabilities 

  • Ensure service requests are acknowledged and resolved within specified timeframes, leveraging technical expertise to align with business objectives.
  • Develop and optimize workflows to enhance the efficiency of incident and problem resolution.
  • Drive continuous improvement in IT service delivery by identifying opportunities to streamline processes and foster collaboration.
  • Monitor and report on operational performance, ensuring adherence to SLAs and service commitments.
  • Oversee change management processes to ensure smooth implementation of service modifications with minimal disruption. Facilitate stakeholder communication and provide necessary training and resources.


Skills

Knowledge, Skills, and Experience

We are Looking for:

  • Bachelor’s degree in Information Technology or a related field.
  • Proven 2-4 years of experience in IT service delivery management with a focus on change management principles.
  • Strong knowledge of IT service management frameworks (e.g., ITIL).
  • Excellent leadership and communication skills, with a customer-centric approach.
  • Ability to analyze data and produce insightful reports on performance and service quality.


Preferred Candidate

Residence Location
Saudi Arabia
Nationality
Saudi Arabia
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It has been a decade of incredible learning, growth and commitment. Operating in the MENA region, we are keen on delivering meaningful solutions and successful partnerships. Rawaj has been purpose built to help talents in the region. We are striving every nerve to introduce new solutions to support our partners achieve their strategic goals. Though we started as headhunters, now we are happy to have a basket full of integrated human capital management solutions. As usual, we are committed to deliver our services responsibly to enrich people and support businesses. We still have more to give…

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