IT Service Management Analyst (BSE)
Riyadh VisionX – Customer Products / Full Time / On-site At VisionX, we cut through the noise. Since 2017, we’ve been on a mission to demolish business complexity with AI—no off-the-shelf solutions, just custom, agile systems designed for your unique challenges. Our innovative approach to problem-solving is what sets us apart in the industry.
We work shoulder-to-shoulder with world-leading brands and Fortune 1000 companies, leveraging deep expertise in computer vision, 3D modeling, AR, VR, decision sciences, and IoT. Our approach isn’t about following trends—it’s about setting them and fast-tracking your AI journey with tailored strategies, accelerators, and pre-trained AI assets that build real Intellectual Property.
Our achievements speak for themselves. We are recognized among Fast Company’s Top 10 Most Innovative Companies of 2020, Microsoft, and Snap Inc. We deliver breakthrough solutions that drive tangible growth. We’re not here to keep up but to redefine what’s possible, and our track record proves it.
Your Role: As an IT Service Management Analyst (BSE) at VisionX, you will play a crucial role in optimizing IT service delivery by driving process improvements and enhancing operational efficiency. You will be responsible for analyzing existing IT processes, identifying areas for improvement, and implementing best practices aligned with ITIL frameworks.
Responsibilities: · Proactively assess, design, and refine IT operational processes to achieve greater efficiency, enhance performance, and ensure alignment with organizational goals. · Utilize key performance indicators (KPIs) to identify bottlenecks, prioritize improvements, and track the effectiveness of process changes. · Implement process improvements through automation, streamlining workflows, and leveraging monitoring technologies. · Foster a culture of continuous improvement within the IT department. · Collaborate with various departments (e.g., development, operations, support) to ensure process enhancements support broader business objectives. · Communicate effectively with stakeholders at all levels, including technical and non-technical personnel. · Ensure compliance with industry standards and regulations related to IT service management. · Utilize data analytics to identify trends, predict potential issues, and measure the impact of process improvements. · Prepare reports and presentations to communicate process performance and improvement initiatives to management.
What You Need: · 5-8 years of experience in IT service management (ITSM), with a strong understanding of ITIL frameworks and best practices. · ITIL certification (e.g., ITIL Foundation V4, ITIL Intermediate) is mandatory. · Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues. · Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse teams. · Proficiency in data analysis and reporting tools. · Experience with IT service management tools (e.g., ServiceNow, Jira) is a plus. · Strong understanding of IT operations, including incident management, problem management, change management, and release management.
Why Choose Us Our global network of industry experts and mentors helps shape your growth and future. We believe in delivering client value through our work. We build products that are not good or great, but outstanding. You deliver! We will make your stay and journey with us worthwhile.
We are an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status.
