IT Service Management Analyst (BSE)
Riyadh VisionX – Customer Products / Full Time / On-site Businesses are complex, and so are their workflows and challenges. Off-the-shelf AI solutions often fall short of meeting unique needs. At VisionX, we bridge this gap with deep AI expertise and an understanding of your processes, pain points, and goals. Since 2017, AI has been our core, enabling us to deliver tailored systems for businesses and customers. As innovation partners to world-leading brands and Fortune 1000 companies, we specialize in product strategy and custom application development, leveraging agile methods, accelerators, and pre-trained AI assets to fast-track your AI journey while creating Intellectual Property.
Recognized among Fast Company’s Top 10 Most Innovative Companies of 2020—alongside Microsoft and Snap Inc.—VisionX delivers cutting-edge solutions across industries. Our expertise spans computer vision, 3D modeling, AR, VR, decision sciences, and IoT, solving diverse challenges with precision and innovation. By aligning technology with your objectives, we deliver transformative solutions that drive growth.
Your Role: As an IT Service Management Analyst (BSE) at VisionX, you will play a crucial role in optimizing IT service delivery by driving process improvements and enhancing operational efficiency. You will be responsible for analyzing existing IT processes, identifying areas for improvement, and implementing best practices aligned with ITIL frameworks.
Responsibilities: · Proactively assess, design, and refine IT operational processes to achieve greater efficiency, enhance performance, and ensure alignment with organizational goals. · Utilize key performance indicators (KPIs) to identify bottlenecks, prioritize improvements, and track the effectiveness of process changes. · Implement process improvements through automation, streamlining workflows, and leveraging monitoring technologies. · Foster a culture of continuous improvement within the IT department. · Collaborate with various departments (e.g., development, operations, support) to ensure process enhancements support broader business objectives. · Communicate effectively with stakeholders at all levels, including technical and non-technical personnel. · Ensure compliance with industry standards and regulations related to IT service management. · Utilize data analytics to identify trends, predict potential issues, and measure the impact of process improvements. · Prepare reports and presentations to communicate process performance and improvement initiatives to management.
What You Need: · 5-8 years of experience in IT service management (ITSM), with a strong understanding of ITIL frameworks and best practices. · ITIL certification (e.g., ITIL Foundation V4, ITIL Intermediate) is mandatory. · Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues. · Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse teams. · Proficiency in data analysis and reporting tools. · Experience with IT service management tools (e.g., ServiceNow, Jira) is a plus. · Strong understanding of IT operations, including incident management, problem management, change management, and release management.
Why Choose Us Our global network of industry experts and mentors helps shape your growth and future. We believe in delivering client value through our work. We build products that are not good or great, but outstanding. You deliver! We will make your stay and journey with us worthwhile.
We are an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status.
