Job Description
Your day to Day:As primary contact for servicing the computer hardware you’ll manage and monitor all computer hardware and make systems are installed properly and working efficiently• Keep up to date with all approved systems and technology including- Computer Hardware systems and devices including PC LAN technology- Software operating and utility systems- Front Office and Accounts Receivable Property Management Systems- Interfaces to and from Front Office Property Management Systems and other Systems- Back Office Accounting Systems- PC and LAN based Office Automation products- Internal and External Electronic Mail / Facsimile / Scanner software and communication tools- Point of Sale Systems- Guest and Administration Voicemail- Call Accounting- Cabling- Hub / Switch Management Systems- Assist and Support Electronic Door Locking Computer System- Computer Virus protection- Hotel IT Security and Firewalls•Maintain an up to date list of all computer hardware and software at hotel•Monitor the performance of the systems and maintain log book of performance•Understand all standards and customized features and functions of the Hotel front office system• Ensure that all computer media saves, and back ups are completed, documented and stored per specifications• Maintain uncompromising data and physical security standards• Control security for computer room and ensures that the computer room fire protection, temperature control, and power requirements meet the security specification as described in the security system• Administer all user ID’s, passwords, and the most sensitive system utilities, secures all touchy resources and critical libraries under the supervision of the IT Manager/Leader • Maintain technical and user documentation, systems reports, newsletters and announcements in a neat, orderly and secure fashion• Follow up outstanding points from the latest IT audit of his/her hotel under the supervision of IT Manager/Leader• Notify department heads on current computer related issues, new releases, MIS trends, viruses etc.• Manage the configuration reports, program files and data files on the computer system(s) to ensure maximum operating efficiency• Train employees to enable them to take responsibility during the absence of IT colleagues Be primary contact with all computer related external vendors• Install and test corporate approved program changes to the hotel computer system(s) • Provide recommendation and drive results to ensures that hotel has appropriate technology roadmap to meet short term and long terms needs• Ensure all hotel routine maintenance for IT equipment comply with policies and standard• Conduct and coordinate annual PCI and credit card/data security training for hotel employees based on information security standards• Ensure all hotel policies and information security comply with standards• Investigate and report software problems to the vendor, or to the Support Centre• Identifying colleagues to train user on systems• Coordinate purchase of program applications or enhancements to meet specific hotel needs only if these applications are not covered by existing standards• Provide a written monthly progress report to the GM. Director of Finance and Business Support, and Area IT Leader• Establish documents, test and communicates appropriate disaster recovery emergency procedures to follow when the hotel computer system(s) are inoperable• Ensure viable solutions are adapted and used for hotel disaster recovery plan and business continuity• Select suitable Software/Hardware vendors for the hotel• Collaborate with other departments to ensure all IT related items meets the various Audit requirements• Ensure all hotels IT Systems are under appropriate maintenance contract and have routine heath check and repair schedule• Evaluate and assess life cycle of all technology related solutions and assets and provide adequate advice to refresh the hardware/software. Ensure all necessary settings are properly configured on the computing systems, hardware and servers.• Run routine software/hardware inventory check and report the status to hotel management team• Inspects the Network performance and redo the network design if necessary to meet the hotel operation needs• Take preventive measures to foresee, identify and analyse the potential system performance issues• Ensure all cabling, network diagrams and LSOP are up to date• Ensure hotel management get an accurate fixed asset budget and departmental operating budgetthat reflects requirements from the expected IT and endorsed by the hotel management team• Work with department head in the preparation and management of department’s budget which includes:- Evaluate the vendor proposals and select the best options and vendors that meets the software/hardware needs of the hotels- Assists in coordinating the preparation of the departmental annual budgetWork with HR on resource planning and management needs that includes the following:- Assist in planning for future staffing needs- Assist in recruiting in line with company guidelines- Prepare detailed induction program for new team members- Assist in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation- Ensure training needs analysis of IT team is carried out and training programmes are designed and implemented to meet needs- Provide input for probation and formal performance appraisal discussions in line with company guidelines- Coach, counsels and disciplines staff, providing constructive feedback to enhance performance- Communicate with team and maintains good relations- Balance the workload of the team to ensure departmental resources are managed effectivelyWhat we need from you• Degree or Vocational Certificate in Computer Science or IT or related field• 4 years’ related experience or with computer set up and troubleshooting• Working knowledge of networks and operating systems and databases• Strong analytical and problem-solving skills• Knowledge in PCI DSS (Payment Card Industry Data Security Standards)• Great communication skills• A team player, proactive, responsible, hardworking and able to work under pressureHow do I deliver this?We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG ® hotels. Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guestsTrue Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stayTrue Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs True Responsiveness: is about providing guests with what they need, and doing so in atimely and caring mannerThere’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.What we offer:We’ll reward all your hard work with a great salary and benefits including a great room discount and superb training.Join us and you’ll become part of the global IHG family and like all families, all our individual team members share some winning characteristics. As a team, we work better together we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve visit www.http://careers.ihg.com to find out more about us
