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IT Help Desk Coordinator

2 days ago 2025/01/20
Full Time Employee · Mid Career · Min 3 Years of Experience
100-499 Employees · Vocational Education - Higher Education - Training & Education Center

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Job Description

• Manage and coordinate the activities of the helpdesk team.

• Respond to and resolve technical support inquiries from faculty, staff, and students.

• Provide first-line technical support for hardware, software, and network issues.

• Escalate complex issues to Level 2 for resolution.

• Track and document all support requests and resolutions.

• Manage and maintain the FIP Learning Management System (LMS).

• Provide training and support to faculty and students on LMS usage.

• Troubleshoot LMS issues and provide solutions.

• Assist in the maintenance and troubleshooting of IT infrastructure, including servers, networks, and workstations.

• Provide technical support for classroom technology, such as projectors, audio/visual equipment, and interactive whiteboards.

• Ensure the security and integrity of IT systems.

• Develop and deliver training sessions on IT systems and software.

• Create and maintain technical documentation and user manuals.

• Provide ongoing support and guidance to users.


Skills

  • Ticketing System: Strong understanding of ITIL Frame work and Ticketing
  • Server Administration: Proficiency in Active Directory administration environments.
  • Classroom Technology Support (AV Systems, Interactive Whiteboards)
  • Network Configuration and Management
  • Backup & Recovery: Experience with backup solutions and disaster recovery.
  • Hardware: Experience with server hardware, storage devices, and network equipment.
  • Ability to manage multiple tasks and projects simultaneously.
  • Attention to detail and ability to maintain system documentation

Preferred Candidate

Years of Experience
Min: 3
Residence Location
Saudi Arabia
Gender
Male
Degree
Bachelor's degree / higher diploma
Age
Max: 35
Career Level
Mid Career
Major
Information Technology/Computer Science/CCNA/ MCSE
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Food Industries Polytechnic
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Established to qualify Saudi youth specialized in the dairy and food industry for supporting Saudization program, which is one of the largest industries in Saudi Arabia.

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