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Job Description

 

  • Perform on-site installations, maintenance, and repairs on IT hardware, software, and networking systems.
  • Diagnose and troubleshoot technical issues related to hardware, software, networking, and connectivity.
  • Assist with system upgrades and the deployment of new hardware and software solutions.
  • Ensure all issues are tracked, documented, and resolved effectively in the ticketing system.
  • Provide end-user training on software applications, equipment use, and best practices.
  • Maintain accurate records of equipment inventory and service activities.
  • Collaborate with internal teams to escalate and resolve complex issues.
  • Conduct routine preventive maintenance on IT systems to ensure optimal performance.
  • Support network, security, and connectivity requirements on-site to ensure secure and stable network operations.

Skills

 

  • Strong analytical and problem-solving skills with attention to detail.
  • Excellent communication skills for effective troubleshooting and user support.
  • Ability to work independently and manage time effectively.
  • Adaptability to changing environments and travel to various locations for on-site support.
  • Familiarity with ITIL framework and practices is a plus.

 

Preferred Candidate

Nationality
Saudi Arabia
Degree
Bachelor's degree / higher diploma
Career Level
Mid Career
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GIZA Systems
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Giza Systems, a leading systems integrator in the MEA region, designs and deploys industry-specific technology solutions for asset-intensive industries such as the Telecoms, Utilities, Oil & Gas, Transportation and other market sectors. We help our clients streamline their operations and businesses through our portfolio of solutions, managed services, and consultancy practice. Our team of 800 professionals are spread throughout the region with anchor offices in Cairo, Riyadh, Dubai, Nairobi, Dar-es-Salaam and Abuja, allowing us to service an ever-increasing client base in over 40 countries.

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