IT Change Management - Manager

The IT Change Management Manager will be responsible for leading and managing the organization's IT change management initiatives. This role involves developing and executing change management strategies to support the implementation of new technologies, systems, and processes while ensuring minimal disruption to the business. The manager will collaborate with cross-functional teams to ensure smooth transitions, promote user adoption, and align changes with organizational goals.

• Develop and implement comprehensive IT change management strategies to support technology transformations and system upgrades.
• Lead the planning, coordination, and execution of IT change initiatives, ensuring alignment with business objectives and minimizing disruptions.
• Collaborate with project managers, IT teams, and business stakeholders to understand the impact of changes and ensure smooth integration into business operations.
• Identify and assess change impacts on processes, systems, and personnel, and develop mitigation strategies to address resistance or potential risks.
• Design and deliver communication plans to keep stakeholders informed of IT changes, timelines, and the benefits of new systems or processes.
• Provide leadership and guidance on best practices for managing change, ensuring that all initiatives follow the established governance framework.
• Facilitate training programs to ensure that employees and users are equipped with the necessary skills and knowledge to adopt new technologies and systems.
• Monitor and measure the success of IT change initiatives through KPIs and feedback loops, adjusting strategies as needed for continuous improvement.
• Lead and manage change control processes, including the documentation, review, and approval of IT changes, ensuring compliance with governance frameworks.
• Serve as a liaison between IT, business units, and external vendors, ensuring all parties are aligned on change initiatives and outcomes.
• Stay updated on industry trends and change management methodologies to incorporate best practices and innovations into the organization's approach.

• Minimum 7 years of experience in IT change management, with a proven track record of managing large-scale IT transformations.
• Bachelor’s or Master’s degree in Information Technology, Business Administration, Organizational Change, or a related field.
• Extensive experience in developing and executing change management strategies in complex IT environments.
• Strong understanding of IT systems, infrastructure, and digital transformation processes.
• Proven ability to manage cross-functional teams and work effectively with business and technical stakeholders.
• Excellent communication and presentation skills, with the ability to convey complex information clearly to different audiences.
• Experience in leading training and user adoption programs to ensure smooth transitions during change initiatives.
• Knowledge of change management frameworks (e.g., ADKAR, PROSCI, ITIL) is preferred.
• Strong analytical and problem-solving skills, with a focus on delivering measurable results.
• Project management skills, with the ability to manage multiple change initiatives concurrently.