IT

• Configure workstations with computers and necessary peripheral devices.
  
• Inspect computer hardware (e.g., HDDs, mice, keyboards) to ensure functionality.
  
• Install and configure appropriate software, including Oracle applications, HCM, and CRM systems, according to specifications.
  
• Develop and maintain local networks to optimize performance, ensuring seamless integration with Oracle platforms and related tools.
  
• Ensure security and privacy of networks, computer systems, and enterprise applications such as HCM and CRM.
  
• Provide orientation and guidance to users on operating Oracle software, HCM, CRM systems, and other computer equipment.
  
• Schedule and organize upgrades, maintenance, and updates for Oracle-based systems without disrupting workflows.
  
• Perform troubleshooting to diagnose and resolve issues (e.g., repairs, debugging, or resolving Oracle-related system problems).
  
• Maintain detailed records/logs of repairs, fixes, maintenance schedules, and changes to Oracle and related enterprise systems.
  
• Identify shortages of computer or network equipment, as well as software licenses for Oracle applications, and place procurement orders.
  
• Install and upgrade antivirus software to ensure user-level security for all systems, including those running Oracle software.
  
• Conduct tests and evaluations of new software and hardware, including Oracle-related solutions.
  
• Serve as the first point of contact for error reporting and provide user support for HCM and CRM platforms.
  
• Offer information and assistance to users as needed, particularly in leveraging Oracle applications for optimized performance
  

Excellent diagnostic and problem-solving skills.

Excellent communication ability

Outstanding organizational and time-management skills

In depth understanding of diverse computer systems and networks

Good knowledge of internet security and data privacy principles