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IPTV Supervisor Feamle

30+ days ago 2024/11/21
Full Time Employee
500 Employees or more · Facilities & Property Management

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Job Description

Team Leadership:

  • Supervision: Lead and manage the IPTV team, including task assignments, scheduling, and performance evaluations.
  • Training: Provide training and development opportunities for team members to enhance their skills and knowledge in IPTV technologies.

System Management:

  • Operational Oversight: Oversee the day-to-day operation of IPTV systems, including setup, configuration, and maintenance of equipment and software.
  • System Maintenance: Ensure that IPTV infrastructure is properly maintained, including performing routine updates, backups, and troubleshooting.

Technical Support:

  • Issue Resolution: Provide technical support for IPTV services, addressing and resolving any issues related to streaming quality, system performance, or user access.
  • Event Support: Support special events or high-demand periods, ensuring the IPTV system operates smoothly and meets user expectations.

System Implementation:

  • Deployment: Manage the deployment of new IPTV services and infrastructure, including installation and configuration of hardware and software components.
  • Upgrades: Plan and oversee system upgrades to improve performance, add new features, and incorporate technological advancements.

Client and Stakeholder Interaction:

  • Client Communication: Work with internal stakeholders to understand their IPTV needs and ensure that the services meet their requirements.
  • Feedback Handling: Gather and address feedback from users to enhance IPTV services and support.

Documentation and Reporting:

  • Record Keeping: Maintain accurate records of IPTV system configurations, maintenance activities, and support incidents.
  • Reporting: Prepare and present reports on system performance, support activities, and any issues to management.

Compliance and Safety:

  • Regulatory Compliance: Ensure that IPTV services and practices comply with relevant regulations and organizational policies.
  • Safety Protocols: Implement and enforce safety protocols related to the use and maintenance of IPTV equipment.


Skills

Technical Expertise:

  • IPTV Knowledge: Strong understanding of IPTV technologies, including streaming protocols, content delivery networks, and media management.
  • Technical Skills: Proficiency in installing, configuring, and troubleshooting IPTV systems and equipment.

Leadership and Management:

  • Team Leadership: Proven ability to lead and manage a team, providing direction, support, and performance evaluations.
  • Project Management: Experience in managing IPTV projects, including planning, scheduling, and resource allocation.

Communication:

  • Effective Communication: Strong verbal and written communication skills for interacting with stakeholders, team members, and users.
  • Customer Service: Ability to provide high-quality support and address user needs effectively.

Problem-Solving:

  • Troubleshooting: Excellent problem-solving skills to diagnose and resolve technical issues efficiently.
  • Analytical Skills: Ability to analyze system performance and implement improvements.

Educational Background:

  • Education: Bachelor’s degree in Information Technology, Telecommunications, Media Production, or a related field.
  • Experience: Significant experience in IPTV technologies, with previous roles in supervisory or management positions.


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Safari Group
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Safari group of companies' activities in several sectors have put us among the who's who in the Kingdom. Currently number fifty three on the Arab News Top 100 Saudi companies and a leader in various areas, Safari Group has the vision and fundamental strength to expand further, both within the Kingdom and abroad. Safari Group has experienced consistent and accelerated growth. Only seven companies on the Arab News Top 100 Saudi Companies list had higher revenue growth in 2004. Currently our assets are in excess of three hundred million Saudi Riyals. Our present Operation & Maintenance contracts alone have a combined value of more than 2.5 billion. As of now we have executed over 120 government contracts and have serviced, maintained and operated over 200 million square meters of facilities in commercial, residential, institutional, government and municipal areas. Our impressive list of clients is testimony to what Safari Group, and our more than 8000 employees, is achieving through our professional performance. Delivering quality service and competitive value unites our diversified activities and will continue to do so in this era of accelerated and sustainable growth.

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