Job Description
Sealy Mattress Middle East, a leading provider of innovative sleep solutions, is looking for an enthusiastic Inside Sales Representative to join our team. With our commitment to delivering the best-quality sleep products since 1990, your role will be pivotal in enhancing our customers' experience and driving our sales growth. As an Inside Sales Representative, you will work closely with our external sales team and customers to generate quotes, process orders, and ensure seamless communication throughout the sales process. Your strong customer service orientation and sales skills will help us maintain our reputation as a premier provider of Sealy mattresses and related products in the MENA region.Responsibilities Manage incoming sales inquiries via phone, email, and chat to provide exceptional service and support. Generate quotes and process orders accurately and efficiently in line with company policies. Follow up with potential and existing customers to offer solutions and increase sales opportunities. Collaborate with the external sales team to support them in meeting their sales targets. Maintain accurate records of customer interactions and sales data in the CRM system. Assist in resolving customer issues and escalating when necessary to ensure satisfaction. Stay up-to-date with product knowledge and industry trends to better serve customers.
