Include any specialized education and qualifications needed to do the job.
Degree or Diploma in Information Technology field
Applicable Microsoft certifications: MCSA, MCTS or MCITP for Windows Server, MCDST for workstations.
Work Experience:
Clarify the minimum years of total work experience and other relevant work experience required to do the job
A minimum of five (5) years of experience in Hospitality, Operations, and IT support roles.
Minimum of two (2) years of managerial experience.
Experience in F&B is a must.
Skills and Knowledge:
Include any specialized skills or knowledge needed for the job.
Experience with Hospitality related applications and or systems (Oracle ERP, POS, Inventory Back Office, PBX, CRM, revel system).
In depth knowledge of Microsoft Operating systems, Microsoft or Cisco certification.
Job Area and targeted key results area (KRA):
Responsible for smooth functioning and co-ordination of vendors for ERP, Internet, Point of Sale - POS, IPTV, Telephony systems and other software vendors.
Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.
Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
Manage leadership in the establishment of project scope, technical strategy, cost, budget and staff support requirements with new IT initiatives.
Ensuring implementation of Policy & Procedures for the IT Department and for the user department.
Managing Disaster Recovery Process and ensuring regular daily backup is taken.
Monitors and maintains proper inventory of hardware and software license.
Keep updated with latest hospitality technology and cyber security risks on a regular basis and Present business cases to senior directors on new IT projects
