Role Purpose
Client facing delivery and support manager focused on customer satisfaction, effective communication and application deployment. Also responsible for the direct management and development of a technical team focused on the end-to-end delivery of the AlinIQ Digital Health Applications.
Span of Control
Positions reporting directly into this position: Associate Informatics Technical Specialist, Informatics Technical Specialist, Sr. Informatics Technical Specialists
Qualifications
− Bachelors or equivalent Global education, Masters degree preferred in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines
− 2~3 years of experience leading and managing software services and support teams for healthcare/ diagnostic laboratory systems
− Or relevant leadership and technical experience
Special Skills & Knowledge
- Sound understanding of diagnostic laboratory workflows and the use of relevant software technologies in support of the same
− Demonstrated hands on technical experience with laboratory information systems, middleware and/or analyzer management systems, inventory management systems and/or clinical decision support systems
− Strong leadership skills in coaching, development and growth within the organization
− Technical proficiency with general business applications such as MS Office, MS Project, Smartsheet
Key Competencies
− Strong verbal and written communication skills with excellent customer facing capabilities
− Attention to detail and a concern for quality
− People management and leadership skills
− Able to innovate; and willingness to bring forth ideas, escalate issues and risks in a positive way
Key Accountabilities
Strategic:
− Become a trusted advisor to customers − Prioritization and management of customer needs & conflicts, solutions leadership, effective team management and leadership with a continuous improvement mindset − Provide feature/ product enhancement input based on customer feedback − Maintain and assume accountability for a culture of high customer service
Operational
− Execute project work plans with a focus on timely completion & risk mitigation
− Track and report on assigned project aspects on a regular basis
− Enforce team compliance with all procedures and systems of record
− Develop problem solving guidelines, checklists or other materials to assist team in effectively and proactively addressing customer needs and problems
− Revise and keep up to date, all project documents and systems of record
− Participate in team and customer meetings effectively
− Lead the efficient cost management of your direct team in partnership with local controllers
− Lead, direct, evaluate, and develop team members to effectively meet business objectives
The base pay for this position is
In specific locations, the pay range may vary from the range posted.