Under the general guidance and supervision of the City Ledger Supervisor, responsible for editing, Transferring all daily Accounts Receivable Charges/Credits to A/R Ledger, Applying Credits against respective charges, Maintain and control daily charges, supporting documents and A/R reports in accordance with the IHG policy and procedures.
Interacts and cooperates with others in the Credit Department including the Credit Manager.
Interacts and cooperates with other employees of Accounting Office and Hotel Departments as appropriate.
JOB OVERVIEW
Under the General Guidance and supervision of the Internal Auditor verifies that all revenue received by Hotel has been controlled and accounted for in accordance with IHG Policy and Procedure. Supervises and directs the activities of Assistant income Auditor and Night Auditor.
Interacts and cooperates with Front Office Cashier or Cashiers, Receptionists, Restaurant Cashiers, night Auditor and other section of accounting as appropriate. Interacts, cooperates with hotel departments as appropriate.
At InterContinental Hotels Group® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
DUTIES AND RESPONSIBILITIES
FINANCIAL RETURNS:
Prepares daily income report.
Investigates discrepancies and corrects same as indicated in Night Auditor and Restaurant Auditor’s Logbook.
Compares the Housekeeper’s Report against Night Receptionist room report. Lists the discrepancies noted and make investigation of these discrepancies and takes appropriate action.
Perform duties indicated in the Income Auditor check list (copy attached).
Supervises the activities of Assistant Income Auditor and Night Auditor.
Ensure completion of monthly Income Auditor check list.
Reports in Logbook all discrepancies for the attention of Internal Auditor and Controller.
Supervises and controls Restaurant Checks issues Logbook.
Complies with Hotel’s Health, Safety & Hygiene policy.
Perform related duties and special projects as assigned.
PEOPLE:
• Manage day-to-day activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognize good performance.
• Educate, train and motivate finance and accounting teams to achieve hotel revenue goals. Ensure staff has the information, market data, tools and equipment to successfully carry out job duties. Provide direction to hotel employees on how decision making impacts profits.
GUEST EXPERIENCE:
• Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.
• Ensure accounting practices, support the guest experience through payment options (example: credit card systems, room charges), inventory controls and financial dispute resolution.
RESPONSIBLE BUSINESS:
• Maintain acceptable accounting practices as required by company policy and procedures.
• Follow all the safety procedures.
• Follow financial control procedures and systems; maintain records for internal and external audits; ensure compliance with government regulations and contractual agreements.
• Perform other duties as assigned.
ACCOUNTABILITY
This is the Accounting job in a large full-service, luxury, or resort hotel.
QUALIFICATIONS AND REQUIREMENTS
Demonstrate an understanding and awareness of all policies and procedures relating to Health, Hygiene and Risk Management. You will need to be flexible with working hours and be a team player. You will have the knowledge of Opera and Sun systems. Bachelor of Commerce or equivalent degree, fluency in English and at least 1 year of income auditing experience is required.
This job requires ability to perform the following:
• Communicating with other people
OTHER:
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem-solving, reasoning, motivating, organizational and training abilities are used often.
• Reading abilities are used often in reviewing financial analyses, budgets, and other related reports. Writing abilities are used in compiling these financial reports, as well as to document.
• May be required to work nights, weekends, and/or holidays.
