Human Capital applications support Specialist

Functional Responsibilities:

• Analyzing HC systems performance and esclating/resolving any issues in collabration with IT 
• Monitoring and managing automated processes, identifying HR concerns, and reports any issues, risks or deficiencies 
• Involvement in application upgrades implemented by IT by performing user testing 
• Provides technical support in HCIS relevant matters such as provide accesss, revoke access requests and resloves any user access raised issues
• Analyze and understand business requests and collabrate with IT to create BRD for business requests
• Develop and implement process automation based on business requests  
• Optimize HRIS processes as needed and perform diagnostic process tests
• Ensure the efficient recording and secure storage of HC data
• Manages business bulk data upload requests by analyzing request, validating data and provide feedback to requester
• Provide training/awareness sessions or meetings to end-user when needed 
• Support in development for HCIS user pr documentation, training documents on new processes and functionality or features

General Responsibilities:

• Participates in the implementation of the department's strategy, objectives, and KPI’S.
• Adhere to approved department’s policies, processes, systems, standards, procedures, and internal controls.
• Contributes in the department's annual planning.
• Development of department periodic reports