1. System Administration & Maintenance
Install, configure, and upgrade HP Service Manager (HPSM).
Manage user access, roles, and permissions.
Perform system health checks and routine maintenance.
2. Configuration & Customization
Configure Service Manager modules (Incident, Change, Problem, Service Request, etc.).
Customize forms, workflows, business rules, and notifications.
Develop and maintain Service Level Agreements (SLAs) and automation rules.
3. Integration & Scripting
Integrate HPSM with other ITSM tools (e.g., ServiceNow, SCCM, LDAP, etc.).
Develop scripts using JavaScript, RAD, and Connect-It.
Manage Web Services (REST/SOAP) integrations.
4. Monitoring & Performance Tuning
Monitor application performance and optimize database queries.
Troubleshoot system issues and apply fixes or patches.
Work with infrastructure teams for server and database tuning.
5. Security & Compliance
Implement role-based access controls (RBAC) and security best practices.
Ensure compliance with IT policies, audits, and industry standards.
Apply patches and updates to fix vulnerabilities.
6. User Support & Training
Provide technical support for end-users and service desk teams.
Conduct training sessions for IT teams on HPSM features and best practices.
Document procedures, configurations, and troubleshooting guides.
7. Reporting & Analytics
Develop and maintain reports using HPSM reporting tools and dashboards.
Analyze trends in incidents, problems, and changes for process improvements.
Generate compliance and performance reports for management