Housekeeping Team Leader

The Team Leader Housekeeping can work unsupervised and step in to lead a team during a shift, in the absence of the Senior Housekeeper. Knows and upholds company culture and all cleaning procedures as per the client policies. The Team Leader Housekeeping is to assist and support the Senior Housekeeper in managing the housekeeping department. The Team Leader Housekeeping is highly organized with a strong work ethic driven by success, and is confident in taking responsibility for the delivery of excellent service levels to the guests whilst ensuring that the villa is maintained to the highest standards of cleanliness and organization.

General Duties and Responsibilities:

• Make sure that the staff leave form is completed for staff under you and approved for below reasons:

• - Vacation – Paid leave
• - Personal Leave – No Compensation
• - AWOL – Non-Compensation – Unauthorized Leave (Did not turn up for work)
• - Sick Leave – Doctors Certificate after 2 Days needed
• - Bereavement (compassionate leave) As per the employee handbook
• - Other – for any other leave that is not stated above
• Share the daily tasks with Housekeepers during the meeting.
• Ensure all areas are done.
• Make sure all flowers are looking fresh (replace some if needed).
• Team Leader will be in charge of all guest laundry needs. Taking it to laundry and bringing it
• back. Make sure it is logged in a logbook with damage, and differences in color and point it out to the family private butlers and main laundry if acknowledged by butlers. Butlers are to sign the acknowledgment of the damage and color difference.
• Ensuring that all housekeepers equipment are clean .
• Ensuring that housekeepers are using the color coded rags and the right equipment.
• Inspections of all areas.
• Training of all new staff.
• Taking stock of lockers and re-stock of lockers.
• Supervise housekeeping staff, ensuring all tasks undertaken are completed efficiently and to
• a high standard, giving appropriate direction where necessary.
• Required to stand in as Team Leader in his/her absence and confidently lead and motivate
• the team, working independently and in close co-operation with others.
• Administrative duties; use of Microsoft Outlook, Word, Excel and for data entry and
• records/system maintenance.
• Prepare daily reports and feedback to Head Housekeeper.
• Be able to adapt, be flexible to a variety of situations, and remain effective to meet changing
• demands.
• Ensuring health and safety procedures are followed including safety regarding manual handling and chemical use.
• To be cost-conscious with the use of cleaning materials, linen, towel, and other consumables.
• To ensure that property is maintained properly and treated with respect at all times.
• Actively participate in continuous individual training and upskilling of the team, provided by the company.
• Assist the management and other personnel in such other matters as may be reasonably required.
• Attend and participate in daily briefings, meetings, and training sessions as scheduled.