Job Description
Company DescriptionThe Movenpick Hotel Waad Al Shamal is a luxury 5-star hotel located in the stunning Northern Province of Saudi Arabia. Boasting a total of 243 rooms, guests can indulge in unparalleled comfort and opulence during their stay. The hotel offers a wide range of amenities, including five exquisite food and beverage venues, providing guests with a diverse culinary experience. For those in need of professional spaces, the hotel features 18 expansive meeting rooms, perfect for hosting conferences, workshops, or other corporate gatherings. Additionally, the hotel offers large banqueting facilities, making it an ideal venue for grand celebrations and events. We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSJob DescriptionConsistently offer professional, engaging and proactive guest service while supporting fellow Colleagues.Supervise and coach team members’ performance toward achieving exceptional guest service.Audit work of Room Attendants in assigned areas to remain consistent with Accor standards.Ensure cleanliness of guest corridors, rooms, and other specific areas of the hotel as assigned.Proactively identify potential day-to-day operational concerns, determine appropriate solutions and follow-up to ensure high service levels are maintained.Demonstrate Accor core values in all interactions.Ensure employees receive the required training and support to effectively perform their roles.Manage all aspects of Room Attendants’ performance including the completion of annual performance reviews.Assist in the preparation of preventive housekeeping maintenance reports and analyses.Promptly respond to guest complaints and ensure appropriate follow up activities occur and all items are documented according to standard operating procedures.Follow and ensure compliance with all corporate, hotel and departmental policies and procedures.Participate in hotel committees.Strict adherence to all Health & Safety training, guidelines and work practices previous that are established by Accor, local government, international bodies.Perform any other duties, tasks, and assignments within your department as required.QualificationsHospitality degree At least 2 years housekeeping experience in a luxury hotel environment requiredAt least 1 year supervisory experience is preferred; basic training skills are requiredExcellent communication and organizational skillsAbility to work well under pressureExperience with Property Manager and Microsoft office suite of programmes is an assetDemonstrated strong attention to detail and the ability to meet exacting standardsProven ability to focus attention on guest needs, remaining calm and courteous at all timesAdditional InformationWhat is in it for you:Employee benefit card offering discounted Accor rates worldwideLearning programs through our academiesOpportunity to develop your talent and grow within your property and across the worldAbility to make a difference through our corporate social responsibility activities
