Job Description
A little taste of your day-to-day: Every day is different, but you’ll mostly be: Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy Welcoming guests to the Restaurant, by using the Restaurant name Inquiring if they have a reservation and noting it in the reservation book if they do Being attentive to guest requests Take telephone bookings and document in the Reservation book according to restaurant standards Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor Collection of guest data base and feeding it to the system. Collection information through guest comment cards and getting feed back. Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction. Interact with guests to ensure expectations are being met. Demonstrate service attributes in accordance with industry expectations and company standards including: Being attentive to Guests Accurately and promptly fulfilling Guests requests Anticipate Guests needs Maintain a high level of knowledge which affects the Guest experience Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers What We need from you: Ensure restaurant operating equipment is clean and in working order Maintain responsibility of cleanliness of hostess stations Maintain responsibility of cleanliness of all menus and drink menus Carry food and beverage trays in a safe manner to minimize breakages Perform other duties as assigned. Ensure that all the policies of the F&B management are followed in the operation What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
