Bayt.com
https://bayt.page.link/v1TUmrkCw1dqRip19
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Job Description

  • Serving as the first point of contact for staff seeking technical assistance or information over the phone or email or chat.
  • Frequently check the ticketing system for incoming service desk requests. Monitor and respond quickly to incoming requests related to IT issues.
  • Performing troubleshooting through diagnostic techniques and pertinent questions and determining the best solution based on the issue and details provided by the user.
  • Resolving problems with network and other computer systems and act as support if any system goes down.
  • Responsible for PC’s, Printers, Servers, and other IT related equipment (monitor, keyboard, mouse, hard drive, Access points, etc).
  • Maintain user PCs, including upgrades and configuration as needed.
  • Assist with IT-related on-boarding of new users.
  • Keep an inventory of all equipment, software, and license users.
  • Install, configure, and upgrade PC software.
  • Training staff members on IT software and systems when required.
  • Escalate all advanced issues to senior-level technicians, IT Management, vendors.
  • Contact outside vendors to supply the company with the required items
  • Backup data and reset workstation/laptop and check for the latest updates.
  • Creating PR for IT hardware/software. Follow-up with vendors and procurement dept. to expedite pending PR’s or solve any issues in them.

Job Details

Job Location
Riyadh Saudi Arabia
Company Industry
--
Company Type
Employer (Public Sector)
Job Role
Administration
Employment Type
Unspecified
Monthly Salary Range
Unspecified
Number of Vacancies
Unspecified

Preferred Candidate

Degree
Bachelor's degree / higher diploma
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