Helpdesk Agent

Job DescriptionJoin us in engineering a better future for our planet and its people.AtkinsRéalis is a world-leading design, engineering and project management organization. Weconnect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world.We have a strong presence in the Middle East that enables us to build deep and lasting relationships with our clients. We share their goals and long-term ambitions; we’re on the same journey to create places and infrastructure which will support long term sustainable development, healthy living and vibrant communities.Responsibilities:Provide prompt resolution to customer inquiries by providing appropriate and accurate informationAccurately document and update records in required systemsFollow up in a timely manner to ensure customer satisfactionUnderstand all programs, systems, and procedures necessary to perform job effectivelyWhere applicable, communicate with customers to attempt to bring resolutionCommunicate feedback and progress to managementMaintain diplomacy and tact when dealing with upset or escalated callsEscalate customer complaints and/or calls through the appropriate channels to managementProvide feedback to management concerning possible problems or areas of improvementMake recommendations to implement improved processesPerform other duties as assigned by managementProcesses all requests pertaining to key services and organizes all files related to Key Control.Mail room function – Notification and keeping records of sent and received mails and packagesRewards and BenefitsWe offer an excellent package which includesA competitive salaryAccommodation allowanceTransportation allowance22 calendar days annual leaveMedical and life insurance coverCompany gratuity schemeDiscretionary bonus schemeAnnual flight allowance to point of origin.Equal Opportunities StatementAtkinsRéalis is committed to eliminating discrimination and encouraging diversity amongst our workforce. We aim to provide quality and fairness for all job applicants and employees and not to discriminate on grounds of gender, marital status, age, race, ethnic origin, religious conviction or disablement. We oppose all forms of unlawful treatment and discrimination. Our aim is for the company to be representative of all sections of society and that each employee feels respected and able to give their best. We are committed to a policy of treating all our employees and job applications equally.We pursue this commitment by:- Having clear and concise procedures and guidelines for both line managers and employees to ensure policies are fully understood and implemented.- Complying with the relevant employment legislation and codes of practice.- Ensuring that all existing employees, potential employees, colleagues and customers are treated equally and with respect.- Ensuring that the workplace is an environment free from discrimination, harassment, victimization and bullying regardless of an individual’s gender, marital status, age, race, ethnic origin, religious conviction or disablement.- Making all decisions relating to recruitment, selection or promotion according to the employees’ ability.Worker TypeEmployeeJob TypeRegularAt AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.