Help Desk & System Engineer ( Saudi )

Technical Support:

• Providing first-line technical assistance to end-users for hardware, software, and network issues.
• Troubleshooting and resolving technical problems via phone, email, or in person.
• Walking users through problem-solving steps.
• Escalating complex issues to higher-level support teams.
• Maintaining a log of support requests and resolutions.

System Administration:

• Installing, configuring, and maintaining computer systems and applications.
• Managing user accounts and permissions.
• Monitoring system performance and identifying potential issues.
• Performing system backups and ensuring data security.
• Implementing and maintaining network infrastructure.
• Contributing to IT projects and upgrades.