Head of Service

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Head of Service

Head of Service

locationsRiyadh time typeVollzeit posted onHeute ausgeschrieben job requisition idR0644729

Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing.

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We are seeking a Head of Service to deliver exceptional service to both our team and customers based on Riyadh, Saudi Arabia.
The Head of Service will be responsible for leading and coaching a team of Maintenance Supervisors to achieve operational targets and objectives. Additionally, this role will drive key business change initiatives, ensure the realization of business benefits, and foster a customer-centric culture and service-oriented mindset.
Accountable for safety of employees and end-users, ensuring safety is a mindset without any compromises.
Responsible for high level of customer satisfaction in the region or unit.
Accountable for leading the Maintenance operations and ensuring the quality and profitability of service delivery.
Accountable for cascading the FL and regional direction and targets to his/her team
Accountable for setting Individual Operations Plans for supervisors that which support them in achieving their objectives.
Accountable for following up the progress regularly.
Responsible for driving the deployment and following up the progress of KONE Way initiatives in his/her area (e.g. Supervisor Role and Mobility, Field Service Management, Field Operations Management Model etc.) Sell
Sets, communicates and follows received orders and monetary value sales targets according to market potential and FL unit guidelines.
Ensures in collaboration with FL repair sales manager that the correct offering and value propositions are available and used by operations team.
Leads and coaches the team of supervisors and manages the performance of the team through weekly 1-on-1 Traction Control discussion with supervisors, regular field/customer visits with supervisors and regular field audits with supervisors.
Accountable for developing the competences of the maintenance operations team Customer focus.
Actively works with customers to find ways to win with customers.
Coach team of supervisors, and technicians to be customer centric.
Accountable that customer experience acceleration touchpoints are followed during the whole maintenance contract lifecycle.
Hold Bachelor’s degree in Engineering.
10+ years of experience managing maintenance or service teams.
Experience in the Elevator and Escalator industries, or similar sectors.
In-depth understanding of service and maintenance industry best practices.
Proficiency in both verbal and written communication in English and Arabic.
Excellent communication skills for effective stakeholder and team engagement.
Strong leadership abilities to inspire teams, make informed decisions under pressure, and drive results while efficiently resolving challenges.
Wir bei KONE konzentrieren uns auf die Schaffung einer innovativen und partnerschaftlichen Arbeitskultur, in der wir den Beitrag jedes einzelnen wertschätzen. Die Mitarbeiterbindung ist für uns ein Schwerpunktbereich und wir ermutigen unsere Mitarbeiter, sich einzubringen sowie Informationen und Ideen auszutauschen. Nachhaltigkeit ist ein integraler Bestandteil unserer Kultur und der täglichen Arbeit. Wir befolgen ethische Geschäftspraktiken und haben es uns zum Ziel gesetzt, eine Kultur des Miteinander aufzubauen, in der Kollegen einander vertrauen und sich respektieren und in der gute Leistung anerkannt wird. Als Unternehmen, das einen großartigen Arbeitsplatz bietet, sind wir darauf stolz, eine Vielzahl von Erfahrungen und Möglichkeiten anzubieten, mit deren Hilfe Sie Ihre beruflichen und persönlichen Ziele erreichen und ein gesundes, ausgeglichenes Leben genießen können.
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