https://bayt.page.link/v1TUmrkCw1dqRip19
Saudi nationals
Full Time Employee · 0-3 Years of Experience
100-499 Employees · Hospitality & Accomodation

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Job Description

The Guest Service Agent plays a crucial role in the hospitality industry, serving as the first point of contact for guests at hotels and accommodations. This position requires a blend of customer service skills, communication abilities, and a keen understanding of hospitality standards. The Guest Service Agent is responsible for ensuring that guests have a pleasant and memorable experience during their stay, addressing their needs, and providing information about the hotel and local attractions. With a focus on guest satisfaction, this role is essential in maintaining the reputation of the establishment and fostering repeat business.

Responsibilities:

  1. Greet guests upon arrival and provide a warm welcome.
  2. Check guests in and out efficiently, ensuring all necessary documentation is completed.
  3. Handle guest inquiries and complaints promptly and professionally.
  4. Provide information about hotel services, amenities, and local attractions.
  5. Assist with reservations and room assignments based on guest preferences.
  6. Maintain accurate records of guest information and transactions.
  7. Coordinate with housekeeping and maintenance to ensure guest rooms are ready and in good condition.
  8. Process payments and manage cash transactions securely.
  9. Promote hotel services and upsell additional amenities to enhance guest experience.
  10. Participate in training and development programs to improve service delivery.

Preferred Candidate:

  1. Strong interpersonal and communication skills.
  2. Ability to work in a fast-paced environment.
  3. Excellent problem-solving skills and attention to detail.
  4. Proficiency in using hotel management software.
  5. Flexibility to work various shifts, including weekends and holidays.
  6. Positive attitude and a passion for customer service.
  7. Ability to work collaboratively within a team.
  8. Multilingual abilities are a plus.
  9. Strong organizational skills and time management.
  10. Previous experience in hospitality is an advantage.

Preferred Candidate

Years of Experience
Min: 0 Max: 3
Residence Location
Jeddah ,Saudi Arabia
Nationality
Saudi Arabia
Degree
Bachelor's degree / higher diploma
Hadya Abdul Latif Jameel Co. Ltd logo
Hadya Abdul Latif Jameel Co. Ltd

Modern Jeddah, affectionately known locally as the “Bride of the `Red Sea’, is a metropolitan city with a population of over 3.5 million people. The traditional port of the Hejaz region for over two thousand years, it is the second largest city in Saudi Arabia and a regional centre for tourism placed as it is as the entry point for Makkah. The Jameel Square development is located in the premier commercial district in the city at the crossroads where Al Andalus Road, a main north-south artery and the prestigious shopping street Tahliya Street intersect. This places the development within a few minutes easy walk of major banks, corporate headquarters and some of the most exclusive shopping malls in the Kingdom. The development, offering over 38,000 sqm over twelve floors of high-tech building will include 8,000 sqm of retail space and 28,260 sqm of prime office space. The building has been designed to incorporate the traditional elegance with the comforts, efficiency and IT connectivity that modern technology provides. Importantly, Jameel Square boasts the highest ratio of vehicle parking to office and retail space in Jeddah. Complementing the building’s exceptional location and quality will be a management team committed to delivering the highest quality of service to Jameel Square’s tenants, making their life as problem free and pleasant as possible. Quite simply, Jameel square is the finest and most up to date commercial space available in this bustling business city.

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