Guest Experience Coordinator
Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Guest Experience Coordinator you are responsible to facilitate the guest’s arrival and departure by streamlining the operation and communication within the Front Office and other departments, ensuring every guest stay will become a memorable experience whereby your role will include key responsibilities such as:
• Maintain effective communication with all related departments to ensure a smooth service delivery
• Deal promptly, efficiently and pleasantly with any queries and resolve guest complaints that may arise
• Maintain good working relationship with all Front Office colleagues with particular emphasis on Guest Services and Front Desk
• Ensure that the guest receive the accommodation he / she is expecting
• Coordinate with all Managers and Supervisors of Front Office to ensure that daily Front Office operations run smoothly
• Coordinate with all other operational departments to ensure all requirements are communicated effectively and efficiently
• Attend to all guest inquires, that are directed to them, in a professional and helpful manner
• Ensure all arriving guests rooms are either assigned prior to arrival or are sufficiently available for the Front Desk to allocate upon arrival
• Maintain an up to date knowledge of all groups in terms of arrival, stay and departure requirements and communicate this with the department
• Ensure all guest billing is prepared prior to departure to avoid any delays or discrepancies
• Ensure that rooms control and room revenue controls are in place
• Ensure all accounting auditing practices are in line with company practices and governmental requirements, check audits and registration cards before sending them to accounts
• Assist the Guest Service team in the lobby when required
• Know all the emergency procedures and general crisis situation management, including fire and emergency procedures, procedures of handling of Fire Panel, ensuring guest and colleagues safety is followed by all team members
• Operate in a safe and environmentally friendly way to protect guests’ and colleagues’ health and safety, as well as protect and conserve the environment
• Comply with the hotel environmental, health and safety policies and procedures
Skills
Education, Qualifications & Experiences You should ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literate and knowledge of Opera will be highly regarded.
Knowledge & Competencies
The ideal candidate will be well versed in Guest Relations and Executive Club operations with excellent presentation and communication skills as well as a high aptitude for customer care. You are an extremely proactive and ‘switched on’ person with an outgoing, charismatic and approachable character. You should work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results
Education
Hospitality & Tourism
Job Location Khobar, Saudi Arabia Years of Experience Min: 1 Max: 6 Residence Location Khobar, Saudi Arabia Contemporary, chic and effortlessly casual, Centro Corniche is ideal for guests who are seeking trendy value-for-money accommodation when visiting Al Khobar. The hotel’s central location is perfect for business executives who want to be at the heart of the action during their stay. The hotel is just minutes from the Corniche and is close to the city’s major shopping malls, attractions an... d corporate houses. King Fahd Causeway and Dhahran Exhibition Centre are just 10 minutes away and Dammam’s King Fahd International Airport is 50km from the hotel. With unspoiled views of the Arabian Sea and a lively ambiance, the hotel is an urban haven for next-generation travellers. Choose from 253 rooms, studios and suites, each designed to maximise space, light and efficiency, featuring smart technology and in-room entertainment, as well as modern furniture and interiors to promote guest comfort and wellbeing. Amenities range from high-speed Wi-Fi and multi-satellite-channel TVs, to room safety boxes and tea/coffee-making facilities, making guests feel at home during their stay in Al Khobar. You can dine in or take away, meet colleagues or friends and even buy food items and necessities to consume in your room at our modern lifestyle-focused eateries. Try c.taste for casual all-day dining ; c.deli, is Centro Corniche's innovative take-away dining concept –; our rooftop lounge c.view by the outdoor pool is perfect for relaxing and offers drinks and snacks with stunning views; or our 24-hour in-room dining service for your convenience. If you are looking to stage a business event or a social gathering, our seven contemporary meeting rooms offer flexible set-up options combined with the latest audio-visual technology.
